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My Exchange 2k Server is stripping RTF on Outbound messages...

Posted on 2004-03-30
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Last Modified: 2012-05-04
Hello Experts!

I am running Exchange 2000 and Outlook 2000 for my
clients.  When I send messages with rich text content, TNEF
is being stripped from the messages.  This only happens
when I send to people outside of the internal network.  I
have gone into the Exchange System Manager and went to
Global Settings, Internet Message Formats, right clicked
the default and clicked properties, the advanced tab, and
Exchange Rich-Text format is set to "Determined by
individual user settings".  Is there another place in
Exchange that Rich Text can be set to be stripped or
blocked?  Any help would be greatly appreciated.  Thanks.

Mark
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Question by:mark-wa
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Expert Comment

by:Nzarth
ID: 10716847
I take it the receipent receives an email with the winmail.dat attachment?

Do all receipents have the Rich Text stripped?  Or just certain receipents?

Have you tried to send an email in HTML or plain text?
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by:mark-wa
ID: 10717334
Ok, here's the whole story.  Another piece of information, all of this used to work fine until last wednesday when we upgraded the Exchange Server from sp2 to sp3, also, we upgraded the windows 2000 server that our exchange server is on to sp3.  We have a program called Express Dictate which our pathologists use to send dictations to transcriptionists.  Usually we send over the network, but we now have a new client which is not connected to our network, so we have to email the dictations.  Well, Express Dictate has the capability of sending the dictations via email from there, instead of having to open Outlook and create the email and attach the file.  Express Dictate does use outlook to send through, though.  So, when our client receives the email, the attachment has been stripped.  If you look in the Outlook sent items, the attachment is there, the message is in plain text.  When you look at the internet header of the message once it's been received by our client, it has a TNEF correlator, which usually indicates that Rich Text has been added to the message.  If you just open a new email in Outlook and add that same attachment and send it in plain text or whatever, it will be received just fine with the attachment.  It's only when it's sent from this Express Dictate program that the problem occurs.  

Also, If we send to other internet email accounts, the attachment is received fine, it's only this one client.  But, If we have one of our other offices send to the client through Express Dictate, it works fine, they get the attachment.  So it appears that it is a problem only when going through Express Dictate, going through our exchange server, and being sent to this one client.

Sorry for the long winded explanation.

Thanks.

Mark
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Expert Comment

by:Nzarth
ID: 10718513
Whats the difference between your exchange server and your other offfice's exchange server?  (service packs?).

I would not have thought is was to do with your exchange server as it sends the emails to other clients correctly.

Do you know what mail server this one particular client uses?

No worries about the long winded explanation, maybe someone else here knows whats going on ;)
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LVL 13

Author Comment

by:mark-wa
ID: 10718855
Well, I just got word back from our client and it appears it is all working correctly now.  I don't know if they did anything or not, but for some reason, it's working now.  Thanks Nzarth for attempting to help me.  I appreciate it.  Since this issue has resolved itself, might I ask, is there another place other than where I described in my original post where you can alter rich text settings.  One thing did come out of all of this, that I found out that our server is stripping TNEF from messages.  I know this because one of the tests I did was to send a contact item in outlook from my exchange account to an outside account and the icon for the attachment showed up as a closed envelope instead of a business card.  This tells me that TNEF was stripped from the message.  I am still fairly new to Exchange, so I'm sure there are some areas that I haven't even seen yet.  The only places I really know to make any changes are in the Exchange System Manager and in Active Directory Users and Computers.  Anyways, if there is any place to alter rich text settings, please let me know.  Thanks again!

Mark
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Nzarth earned 500 total points
ID: 10721263
Where you mentioned is the only place that I know of that would alter a clients email format.

Glad its resolved :)
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Author Comment

by:mark-wa
ID: 10808822
Thanks Nzarth, for trying to help me.  Take care.

Mark
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Expert Comment

by:Nzarth
ID: 10808844
Thanks for the points man.  Not sure I entirely deserve them...  Good Luck :)
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