Task 'Microsoft exchange ' error (0x80004005): 'The operation failed'

Posted on 2004-03-30
Medium Priority
Last Modified: 2007-12-19
I'm running Outlook 2002 with Exchange 2000.  All OS/Office updates and patches are installed.

I also followed Microsoft's advice from their knowledgebase.  I still get this error.  Here is what Microsoft suggested:

Error Message When You Receive New Mail
View products that this article applies to.
This article was previously published under Q329936
When new mail arrives in your mailbox, you may receive the following error message:

Sending and receiving reported error "0x80004005" : The operation failed.
This issue may occur if the script-blocking feature of Norton AntiVirus interferes with the new-mail announcement in Outlook.
To resolve this issue, use one of the following methods:
Disable Script Blocking in Norton AntiVirus
In Norton AntiVirus, turn off the "Enable script blocking" feature.
Disable New-Mail Notification in Outlook
To disable new-mail notifications:
In Outlook, click Options on the Tools menu, and then click the Preferences tab.
Click E-mail Options, and then click to clear the Display a notification message when new mail arrives check box.
Click OK two times.
Question by:atp777
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Author Comment

ID: 10716824
Thanks CrazyOne.  I'm running Exchange 2000.  Your link is for Exchange 5.5.  
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LVL 44

Accepted Solution

CrazyOne earned 225 total points
ID: 10717047

Author Comment

ID: 10717138
Ok.  I checked the settings according to the Microsoft article.  Everything is set accordingly.  No changes were neccessary.
LVL 13

Expert Comment

ID: 10718083
If this is only one client that is having this problem, it may be Outlook and not Exchange related.  

Try turning off the new mail notification option and see if the error goes away.
Options > Tools > Preferences > Email Options (or close to it)

Author Comment

ID: 10718420
It's only the client having this problem.  Only the Outlook 2002 users.  2 Users.  Started after checking the "make folders available offline".  Have removed the check mark since then, but the problem never went away.  All office updates have been installed.

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