?
Solved

Cannot Find Mailbox

Posted on 2004-03-30
6
Medium Priority
?
365 Views
Last Modified: 2010-03-05
I have the weirdest situation and I have no idea what to do.

I am trying to create a simple e-mail address and everytime I get to the last step, it says that this mailbox already exists in this store.

1.) Nobody ever created this mailbox.
2.) I can go through each User in AD and none of them have this e-mail address.

Does anybody have any ideas?

Thanks,

David
0
Comment
Question by:DLockwood
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
6 Comments
 
LVL 2

Accepted Solution

by:
timiano earned 750 total points
ID: 10717062
In AD Users and Computers, right click on the domain name at the top and choose find.  Go to the Advanced tab, click the field button, go to user, Email Address. Leave the Condition as 'Starts with' and in the value field, put in some or all of the email address you are trying to use, and click Add.  Click Find Now.

You may be suprised, if not, something is wrong!

Timiano
0
 

Author Comment

by:DLockwood
ID: 10717411
It doesn't find a match.

Now what?
0
 
LVL 2

Expert Comment

by:timiano
ID: 10717846
Have you checked in ESM to make sure there aren't any mailboxes in there with the same name?

Also check the CNs. Under Mailboxes on the databases of the storage group, make sure you have gone to view, choose columns, and choose full mailbox directory name.  Check that none of these conflict.

Its possible when you were creating the user, something funky has happened, but the mailbox has been created, and it is now orphaned, ie doesn't have an account associated with it.  You may need to purge it from the store.

Timiano
0
Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

 
LVL 26

Expert Comment

by:Vahik
ID: 10717933
U get that error if u have a contact with that email address .
0
 
LVL 2

Expert Comment

by:timiano
ID: 10718281
As far as I'm aware the advanced field find would've brought back all contacts/users etc etc with the email address that he's looking for, as contacts and users both share the same ProxyAddressed field in AD.

So in answer to your question, yes the same error would occur.

Timiano
0
 

Author Comment

by:DLockwood
ID: 10718963
Timiano,

Though your post did not take me directly to the answer, it did help me out tremendously. Eventually I found that someone had created a distribution group with the same name and had a mailbox connected to it. It wasn't listed in the normal location within AD so it was hard to find.

Once I found it it was smooth sailing.

Thanks for your help.

DL
0

Featured Post

Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
A couple of months ago we ran into an issue that necessitated re-creating our Edge Subscriptions. However, when we attempted to execute the command: New-EdgeSubscription -filename C:\NewEdgeSub_01.xml we received an error indicating that the LDAP se…
In this video we show how to create a Shared Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Sha…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
Suggested Courses

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question