BuckChrisBuck
asked on
Exchange 2k down - pls help - unable to start the information store
OK - long story - I'll shorten it a bit:
1. Moved exchange from server1 to server2
2. rebuilt server1 and called it server 3
3. moved exchange back onto server3
4. mostly working OK except group schedules and an error in the applications log (which I do not have)
5. to fix this error, i posted a question on EE and from the response deleted through AD an entry for server1
did not check if this fixed it or not because also
6. needed to change all IP addresses in the network - so did this
OK - so here I am
Exchange will not start - it is on a server (not dc) win2k3 o/s and exchange2k
in the Event Log I have lots of errors (not surprisingly)
I think it starts with
MSEXCHANGEIS
"error 0xc004038a calling StrInitialize in REAPI.DLL.
Followed by
MSEXCHANGEIS
"Unable to initialize the Microsoft Exchange Information Store service. Error 0xc004038a"
Followed by lots of warnings then:
MSEXCHANGEIS
"An unexpected error has occurred which may cause the MTA to terminate. Error: Init Routing API returned error -1073478774. [BASE MAIN BASE 1] (16) "
MSEXCHANGEIS
"A fatal directory error occurred. Change to the maximum logging level for more details. [MTA MAIN BASE 1 12] (16) "
...etc etc
Just for fun, I have now discovered that my crappy arcserve backup will not restore files without the info store running - so I am close to getting desperate - help would be most appreciated:
Thanks
Chris
6. tried to fix
6. now exchange will not start
1. Moved exchange from server1 to server2
2. rebuilt server1 and called it server 3
3. moved exchange back onto server3
4. mostly working OK except group schedules and an error in the applications log (which I do not have)
5. to fix this error, i posted a question on EE and from the response deleted through AD an entry for server1
did not check if this fixed it or not because also
6. needed to change all IP addresses in the network - so did this
OK - so here I am
Exchange will not start - it is on a server (not dc) win2k3 o/s and exchange2k
in the Event Log I have lots of errors (not surprisingly)
I think it starts with
MSEXCHANGEIS
"error 0xc004038a calling StrInitialize in REAPI.DLL.
Followed by
MSEXCHANGEIS
"Unable to initialize the Microsoft Exchange Information Store service. Error 0xc004038a"
Followed by lots of warnings then:
MSEXCHANGEIS
"An unexpected error has occurred which may cause the MTA to terminate. Error: Init Routing API returned error -1073478774. [BASE MAIN BASE 1] (16) "
MSEXCHANGEIS
"A fatal directory error occurred. Change to the maximum logging level for more details. [MTA MAIN BASE 1 12] (16) "
...etc etc
Just for fun, I have now discovered that my crappy arcserve backup will not restore files without the info store running - so I am close to getting desperate - help would be most appreciated:
Thanks
Chris
6. tried to fix
6. now exchange will not start
ASKER
Hi Deb
Thanks for responding
I have done the adsiedit permissions thing and this has not helped.
ANy other thoughts?
Chris
Thanks for responding
I have done the adsiedit permissions thing and this has not helped.
ANy other thoughts?
Chris
ASKER
Further to my previous posts, I have cleared down my event viewer to make sure the first problem - and it says this
WARNING
MSExchangeTransport
Evnt 958
"Following master server DN appears to be pointing to a deleted object. This may prevent Exchange Routing Service from functioning properly. Please check your DS setting. <CN=LAMB2K\
DEL:490f9965-b7f0-43b7-811 2-d8802c9c 4a41,CN=Se rvers,CN=F irst Administrative Group,CN=Administrative Groups,CN=W T Lamb,CN=Microsoft Exchange,CN=Services,CN=Co nfiguratio n,DC=lambs bricks,DC= com>"
The name lamb2k is my original server name.
Does this help at all?
WARNING
MSExchangeTransport
Evnt 958
"Following master server DN appears to be pointing to a deleted object. This may prevent Exchange Routing Service from functioning properly. Please check your DS setting. <CN=LAMB2K\
DEL:490f9965-b7f0-43b7-811
The name lamb2k is my original server name.
Does this help at all?
Hi, yes this may well help,
From http://www.mcse.ms/message173659.html
"How to Change the Routing Group Master on Exchange 2000
1] Open Exchange System Manager
2] Select the Organisation name and right click to view properties
3] On the General Tab place a check mark by Display Routing Groups, if it is
not
already present, click OK
4] Expand the Organization object, Expand Administrative Groups, expand your
Administrative Group, expand Routing Groups, expand your Routing Group, and
highlight the Member Object
5] On the right hand side of the screen you will see the Exchange servers in
this
Routing Group
6] Under the Server Type column they will be designated as Master or Member
7] Select the server you want to designate as the Routing Group Master,
right click
on it, and select Set as Master"
Let us know how it goes
Deb :))
From http://www.mcse.ms/message173659.html
"How to Change the Routing Group Master on Exchange 2000
1] Open Exchange System Manager
2] Select the Organisation name and right click to view properties
3] On the General Tab place a check mark by Display Routing Groups, if it is
not
already present, click OK
4] Expand the Organization object, Expand Administrative Groups, expand your
Administrative Group, expand Routing Groups, expand your Routing Group, and
highlight the Member Object
5] On the right hand side of the screen you will see the Exchange servers in
this
Routing Group
6] Under the Server Type column they will be designated as Master or Member
7] Select the server you want to designate as the Routing Group Master,
right click
on it, and select Set as Master"
Let us know how it goes
Deb :))
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Oops - sorry, missed that incredibly vital piece of info - too used to win 2k server:((
http://support.microsoft.com/default.aspx?scid=kb;en-us;810591
Deb :))
http://support.microsoft.com/default.aspx?scid=kb;en-us;810591
Deb :))
yea, sometimes the tips will slip past you....it's small print. :) Welcome aboard, Deb!
D
D
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
OK - so I have now managed to turn a disaster into a catastrophy - thanks for the info - it is annoying but true.
Any thoughts on how to get myself out of this mess.
The backup wont restore the mailboxes because it needs the info store running.
The info store wont run anymore (even though it has been fine for weeks) since the IP address change.
I cannot even export the mail to .pst files as this requires the info store.
So, it is 2am and I have 30 users coming in 6 hours to find that their main method of doing business is out of action.....
Any thoughts on how to get myself out of this mess.
The backup wont restore the mailboxes because it needs the info store running.
The info store wont run anymore (even though it has been fine for weeks) since the IP address change.
I cannot even export the mail to .pst files as this requires the info store.
So, it is 2am and I have 30 users coming in 6 hours to find that their main method of doing business is out of action.....
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Have a careful read of this to start with:
http://support.microsoft.com/?id=328645
Deb :))