I am configuring Outlook XP on a laptop running Windows XP. When I try to open Outlook after adding the account, I can see the users mailbox but I can't open it, I get an stop message 'Unable to Expand Folder'. I also get a message after that 'Cannot start the reminder service. Unable to show reminders'. This user is able to retrieve mail if he logs on to one of our Terminal Servers using Citrix, connecting to an Exchange 5.5 box and it works fine then. If I install Outlook 98 on this laptop it works fine too. I have added the latest Office service pack but no luck. Also, the users surname is 'service' and I am now wondering if its got anything to do with that. I have created a fictional user with the surname service2 and the same problem occurs.
Suggestions are very welcome!