troubleshooting Question

MSN messenger -- contact list not available issue

Avatar of sunray_2003
sunray_2003Flag for United States of America asked on
Windows XP
9 Comments2 Solutions4023 ViewsLast Modified:
Hey all,

Not sure if anyone has faced this issue. This happens to one of my friends .When he logs into msn messenger , he gets the following error

you cannot use messenger at this time because your contact list is not available. please try again later .. click help to learn more aboout your contact list 0X81000378

The following are tried

a) Disable firewall and any third party tools

b) downloaded and installed the latest version of msn messenger

c) This error comes once the user gives his username and password and press 'OK'.

d) It was working until yesterday nite with no issues.He has not deleted any contact list nor added anything until yesterday nite

e) Thinking someone might be playing with his account, I asked him to change the password and still same thing

f) he can login to hotmail page and he can check email in this account with no problem.

g) nothing unusual in the settings in msn messenger
tools --> options --> connection is clean

h) tried the same account in my machine ( for me msn messenger is working fine) and getting the same error

i) NO additional add-ins attached to msn messenger.

j) Asked him to update the windows and still no good

k) Going inside hotmail inbox, all emails are intact. All the contacts are also intact in the CONTACT folder.Tried to signin from inside hotmail inbox and getting same error

It seems to me that there is an issue in the MSN side. May be he has to wait for somemore time but he has already waited for more than 4 hrs..

Any other ideas to be tried

thanks
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