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ACRORD32.EXE PROCESS MAXES OUT THE PROCESSOR AT 100% ON WIN 2K BOX

Posted on 2004-03-31
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Hello,

   I have a user that is in our software, and they are viewing a credit report that is made in PDF format.  When they try and close out of the report, The AcroRd32.exe file will cause the processor to Max out at 100%, thus locking up the computer.  Why would the AcroRd32.exe file cause this to happen and what do you think we could do to help eliminate some of the stress it is causing when calling upon the CPU?  I don't know what could be happening.  

- I've ran Anti-virus.
- Ran Spyware.
- Disabled startup items.
- Ram is fine.

Don't know what could be happening, any suggestions would be greatly appreciated.

Thanks,

Victor

Since we have upgraded to Point 4.3 and 4.3a the AcroRd32.exe process occasionally maxes out the processor at 100%, thus locking up the computer.  This happens when the user opens a credit report associated witha Point file, then closes it quickly - it is reproducable.
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Question by:itsmevic
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7 Comments
 
LVL 44

Expert Comment

by:CrazyOne
ID: 10725474
Why not upgrade to verstion 5 or 6?
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LVL 44

Expert Comment

by:CrazyOne
ID: 10725487
Oops you meant the credit report version, sorry I was referring to Acrobat.
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Accepted Solution

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CrazyOne earned 2000 total points
ID: 10725500
For a work aroung use one or both of these

Use this utility PSKILL http://www.sysinternals.com/ntw2k/freeware/pskill.shtml 

and/or this one KILL http://www.petri.co.il/download_free_reskit_tools.htm

then to use

Strart run KILL AcroRd32.exe
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Author Comment

by:itsmevic
ID: 10726534
Hey Crazy I went with the PSKILL tool you recommended however I'm having problems with it and I know it's just a pathing thing.  It's says to download it to the executable path so in my case it would be:

c:\program files\adobe\adobe reader

So I download the PSKILL tool which is in Zip Format to that folder and then extract it to just the same folder like it says.  It says to install PSKILL to the executable path so I assume I'm doing this correctly.

This is what it says to do:

Just copy PsKill onto your executable path, and type pskill with command-line options defined below.

PsKill works on NT 3.51, NT 4.0, Win2K and Windows XP.
Usage
Running PsKill with a process ID directs it to kill the process of that ID on the local computer. If you specify a process name PsKill will kill all processes that have that name.

usage: pskill [-?] [\\computer [-u username] [-p password]] <process name | process id>

I haven't a clue as to how I should properly path this to get this to work.

Then you mentioned that I would need to click Start>Run  KILL AcroRd32.exe .

For some reason I know i'm not pathing this correctly.  Any suggestions to get this to work?

Thanks,

Victor


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LVL 44

Expert Comment

by:CrazyOne
ID: 10726621
I just put it in my WINNT or System32 folder then you don't have to enter a path at all just

Start > Run PSKILL AcroRd32.exe

or if you use KILL

Start > Run KILL AcroRd32.exe
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Expert Comment

by:jzaveri
ID: 14268655
I am using Adobe acrobat 6.0. While opening a pdf document, the system freezes and AcroRd32.exe takes 100% of the CPU usage. I have to kill AcroRd32.exe to fix the problem and the pdf documents don’t open.
I am using Windows XP with SP2. If I login as other user, I can open pdf documents easily. Please help.
Thanks,
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Expert Comment

by:Joshallof
ID: 14703234
Having same problem with XP running Adoble acrobat 6.0. I upgrade to Adobe 7.0 and run updates which took me up to Adobe 7.3.  Was still having same issue AcroRd32.exe running 100%,  Tried to go into the Temp folder and was unable to open folder.  open a cmd and deleted every thing in the Temp folder and was able to open adobe with no problem,  Seems to be working for know its been running for a few hours. Hope this helps.
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