troubleshooting Question

ACRORD32.EXE PROCESS MAXES OUT THE PROCESSOR AT 100% ON WIN 2K BOX

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itsmevicFlag for United States of America asked on
Windows 2000
7 Comments1 Solution1632 ViewsLast Modified:
Hello,

   I have a user that is in our software, and they are viewing a credit report that is made in PDF format.  When they try and close out of the report, The AcroRd32.exe file will cause the processor to Max out at 100%, thus locking up the computer.  Why would the AcroRd32.exe file cause this to happen and what do you think we could do to help eliminate some of the stress it is causing when calling upon the CPU?  I don't know what could be happening.  

- I've ran Anti-virus.
- Ran Spyware.
- Disabled startup items.
- Ram is fine.

Don't know what could be happening, any suggestions would be greatly appreciated.

Thanks,

Victor

Since we have upgraded to Point 4.3 and 4.3a the AcroRd32.exe process occasionally maxes out the processor at 100%, thus locking up the computer.  This happens when the user opens a credit report associated witha Point file, then closes it quickly - it is reproducable.
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