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Is there any problem with using AOL and Outlook 2002?

Posted on 2004-03-31
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Last Modified: 2010-04-08
This is driving me mad.  All of a sudden I can't send emails but can still receive them.  Messages look as though they have been sent (i.e. no errors at all) as they go from Outbox to Sent items fine - but no one receives anything. I run XP Standard, MS 2002 using 2  pop 3 accounts with 2 seperate ISP's.  I've tried ALL of the following and ran through extensive investigation with MS advisors:

a) Disabling my McAfee firewall

b) Deleted the pop3 account and recreated it.

c) Confirmed with ISP that there is no problem at all (I can receive all emails fine anyway).

d) No viruses/spyware

e) Deleted and recreated profile

f) All latest updates installed from MS

g) Reinstalled Oustlook on 2 seperate computers.

Still nothing.  Some advisors at AOL have said that there is a problem whereas others have said there is not!  What is going on!! Is there any way I can resolve this.  
 
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Question by:11Edward23
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Expert Comment

by:Mob-bom
ID: 10726910
Whose SMTP server are you using to send email?
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Author Comment

by:11Edward23
ID: 10727388
Domainnamesgb.com and Clearblueday.com.  There is no problem with the servers I've been told.
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Mob-bom earned 2000 total points
ID: 10727450
So where does AOL fit into all this?  
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LVL 13

Expert Comment

by:Mob-bom
ID: 10727491
Oh, do they provide you internet access?  That's most likely your problem.  AOL doesn't like you to send email through other domains when you are connected to them, port 25 blocking.  -Lots lots- of probs when that is the scenario.  And I know it just suddenly stopped, but I'd bet money that's it.  You may want to try a cheap dialup or 'borrow' one from a friend to test.
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Author Comment

by:11Edward23
ID: 10730444
Yes they do provide me with internet access.  I just can't believe that it's not common knowledge that you can't use the world's most common messaging software with their service.  If there's no way round this then I'm tied into a contract with them for a further 10 months!  What's this port 25 blocking?
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Author Comment

by:11Edward23
ID: 10733350
Thanks for your replies.  However, unlike most people on this board I'm not IT literate so perhaps you can clarify my situation.  It's imperative to my business that I send out emails which look as though they come from "myname"@"mywebsite".co.uk, using Outlook.  Is there no way at all I can do this when using AOL to connect to the internet?  If not, how can I do this?  All I want to do is send emails through a Pop 3 account!! AAAAHH!!!!

Thanks in advance.

P.s. Last report (trying to send out via a DNS server, rather than SMTP) looked like this:
250 2.0.0 i31GOX2U029782
Message accepted for delivery
QUIT
221 2.0.0 smtp-loh03.proxy.aol.com closing connection
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LVL 13

Expert Comment

by:Mob-bom
ID: 10734385
>>>Is there no way at all I can do this when using AOL to connect to the internet?
I have never encountered a situation where using AOL as the ISP allows someone to send an email using another --SMTP server-- using a different domain name.    Try using a personal dial-up account that is not AOL to test.  It will go through.

~~

You may want to review: http://www.postcastserver.com/help/Anti-Spam/Port%2025%20Blocking.htm (AOL is not listed as they deny blocking port 25)
and do this:

You can also see if the port is blocked by running a telnet command:

Press Start/Run and enter:

telnet://[emailserver]:25

Replace [emailserver] with the address of any external e-mail server. For example:

mx1.hotmail.com
mail.telenet.net.au

Do not use your ISP's e-mail server address. If the port is not blocked, you should receive a response starting with the '220 ' string.
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