Avatar of 114877
114877Flag for New Zealand asked on

Distribution List Recipients Receiving Message Twice

Hi

I am sending mail to a distribution list. Some recipients report that they are getting the mail message twice.

When I send the message to email address separately, none of the recipients get a second copy.

I thought it could be email forwarding setup at the recipients end, e.g. company.com has their email server setup to forward joe@company.com email to jerry@company.com and both names are in my distribution list, but some recipients getting double emails are the only recipient at their company/domain.

I have deleted and rebuilt my distribution list from scratch to ensure that there are no duplicates in it.

Any other ideas?

Thanks.
Outlook

Avatar of undefined
Last Comment
114877

8/22/2022 - Mon
SOLUTION
sunray_2003

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
ASKER
114877

The people who are getting the double emails are not always from the same company. All of the addresses are external email addresses, i.e. not from my company.

Yes as I mentioned, when I send mail separately to each user, not using the distribution list, there is no double email.

This is a very strange one.
Mob-bom

How many people in your distribution list?  More than 75 or so?
ASKER
114877

Thirty (30)
Your help has saved me hundreds of hours of internet surfing.
fblack61
Mob-bom

blew my theory :D
ASKER
114877

I'd be willing to hear it anyway...just in case...or for later use maybe.
ASKER CERTIFIED SOLUTION
Mob-bom

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
ASKER
114877

Sorry there are 21 recipients. 8 of them get dups.

When split into two lists, list A has all duplicate receivers, and they still get duplicates. List B has all non-dups and they still get no dups.

One of the dup receivers is in another of my distribution lists and gets dups when I send to that dist. list too.

One user said that the second email comes about 2 minutes after the first. Is there some kind of time out or somthing in Exchange that would cause it to resend an email?
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
ASKER
114877

Hi

None of these really solved my problem, but thanks for the help.

J