Problems installing EPSON RX500 on USB2.0
Posted on 2004-03-31
I have an Epson RX500 printer that was successfully installed on my old USB hub which was vsn 1.1. I decided to upgrade my USB adapter and hub to the hi-speed vsn 2.0 (USB 2.0). I removed my old PCI card and replaced it with the new PCI USB2.0 card (it has 2 ports) and successfully installed the vendor-supplied drivers for the adapter. I then connected a 4 port hub (also hi-speed USB2.0 from the same vendor, Adaptec; the adapter and the hub came as a kit). Tested it out by synching my Palm Pilot and downloading some pictures from my digital camera ... worked fine, so I have to believe that the installation of the new USB2.0 adapter and hub is ok.
I'm running Windows 2000 Professional with everything up-to-date.
Then I attempted to install my Epson RX500 printer (from scratch ... had removed it from the system before I installed my new hub). With Epson installation, you don't plug in the USB cable til the setup program tells you to. Set-up program got to that point, and I plugged the printer's USB cable into one of the free ports on the hub. The screen immediatley went black and the system spontaenously rebooted ... and then, after the Windows 2000 splash screen, I got a blue screen with a bunch of stuff about a "stop error". I finally figured out that if I unplugged the cable from the hub I could get Windows 2000 to boot up successfully. I then uninstalled the Epson printer software/drivers and tried again and got the same problem (three times I tried!). (Also verified that the hub port worked ok w/ my digital camera.)
So then I decided to try installing the printer with the USB cable connected directly to one of the ports on the adapter card (because I've read some things about some devices not working right when connected thru a hub). So I removed all the Epson stuff ... uninstalled all software; deleted all registry keys; deleted all directories (in that order). Rebooted, then started the setup from scratch (from Epson-supplied CD). When I was prompted to plug the USB cable in, I plugged it in to the USB port on the adapter. Happily, no black screen and rebooting and stop errors this time! BUT ... what happens is the "Found new hardware" wizard comes up, and it's found "USB2.0 MFP(Hi-Speed)" and I follow all the recommended actions to search the Epson CD for the driver. But it can't find a driver for "USB2.0 MFP(Hi-Speed)".
So then I downloaded the "latest" printer driver from the Epson website (which I think is the same as the version on my CD) and tried installing that. Same exact problem. Setup is trying to install "USB2.0 MFP(Hi-Speed)" and can't find a suitable driver.
I've emailed Epson but so far all they say is uninstall/reinstall, which, of course, I've already done several times.
Any ideas? And why would I have the "black screen/reboot" problem when trying to go thru the hub? And why can't Epson's setup program find the correct driver?
I'm getting ready to put my v1.1 adapter and hub back in!