Solved

call center enviroment

Posted on 2004-04-01
4
212 Views
Last Modified: 2013-12-05
Hi Guys I need an  Opensource software or  affordable  commercial software that will run preferably on any linux Distributions. Scenarion I need to setup an enviroment where a person will set in front of Windows machine and answer incoming calls and be able to see an incoming call at same time be able to send requests or faults to a relevent ID/person registered/available on the system thats running on Linux Enviroment, clients being windows machine(client server connection or Broweser connection will do).I have an X25 line already is there a way of utilizing this line to do this function. Please You can provide a me with system layout of all devices needed and software if possible your help will be really apriciated. Thanx chz

Thl...
0
Comment
Question by:Thlware
4 Comments
 
LVL 12

Expert Comment

by:stefan73
ID: 10731123
Hi Thlware,
A nice full-scale CRM is Clarify 12:
http://www.amdocs.com/documents/ClarifyCRM4Enterprise.pdf

Cheers,
Stefan
0
 
LVL 2

Author Comment

by:Thlware
ID: 12072536
Hi ALL
I have used one of the "Open SOURCE Help desk System" ONEORZERO and the Telephone System part am using BoXIT for my announcements and everything.
I dont accept the above comment as an answer, but thanx for your response stefan73

chz



0
 
LVL 4

Expert Comment

by:ngopu
ID: 15657027
No comment has been added to this question in more than 21 days,
I will leave the following recommendation for this question in the Cleanup topic area:
PAQ - Refund

Any objections should be posted here in the next 4 days. After that time, the question will be closed.

Gopu N
EE Cleanup Volunteer
0
 

Accepted Solution

by:
CetusMOD earned 0 total points
ID: 15715311
PAQed with points refunded (250)

CetusMOD
Community Support Moderator
0

Featured Post

The Eight Noble Truths of Backup and Recovery

How can IT departments tackle the challenges of a Big Data world? This white paper provides a roadmap to success and helps companies ensure that all their data is safe and secure, no matter if it resides on-premise with physical or virtual machines or in the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
blank screen when trying to setup Unity on Ubuntu 14.04 9 52
expand ext4 on centos 6 5 51
IP 10.0.1.2 / 255.0.0.0 61 72
LINUX Field Separators 7 55
Introduction We as admins face situation where we need to redirect websites to another. This may be required as a part of an upgrade keeping the old URL but website should be served from new URL. This document would brief you on different ways ca…
Google Drive is extremely cheap offsite storage, and it's even possible to get extra storage for free for two years.  You can use the free account 15GB, and if you have an Android device..when you install Google Drive for the first time it will give…
Learn several ways to interact with files and get file information from the bash shell. ls lists the contents of a directory: Using the -a flag displays hidden files: Using the -l flag formats the output in a long list: The file command gives us mor…
How to Install VMware Tools in Red Hat Enterprise Linux 6.4 (RHEL 6.4) Step-by-Step Tutorial

679 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question