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call center enviroment

Hi Guys I need an  Opensource software or  affordable  commercial software that will run preferably on any linux Distributions. Scenarion I need to setup an enviroment where a person will set in front of Windows machine and answer incoming calls and be able to see an incoming call at same time be able to send requests or faults to a relevent ID/person registered/available on the system thats running on Linux Enviroment, clients being windows machine(client server connection or Broweser connection will do).I have an X25 line already is there a way of utilizing this line to do this function. Please You can provide a me with system layout of all devices needed and software if possible your help will be really apriciated. Thanx chz

Thl...
0
Thlware
Asked:
Thlware
1 Solution
 
stefan73Commented:
Hi Thlware,
A nice full-scale CRM is Clarify 12:
http://www.amdocs.com/documents/ClarifyCRM4Enterprise.pdf

Cheers,
Stefan
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ThlwareAuthor Commented:
Hi ALL
I have used one of the "Open SOURCE Help desk System" ONEORZERO and the Telephone System part am using BoXIT for my announcements and everything.
I dont accept the above comment as an answer, but thanx for your response stefan73

chz



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ngopuCommented:
No comment has been added to this question in more than 21 days,
I will leave the following recommendation for this question in the Cleanup topic area:
PAQ - Refund

Any objections should be posted here in the next 4 days. After that time, the question will be closed.

Gopu N
EE Cleanup Volunteer
0
 
CetusMODCommented:
PAQed with points refunded (250)

CetusMOD
Community Support Moderator
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