Solved

call center enviroment

Posted on 2004-04-01
4
214 Views
Last Modified: 2013-12-05
Hi Guys I need an  Opensource software or  affordable  commercial software that will run preferably on any linux Distributions. Scenarion I need to setup an enviroment where a person will set in front of Windows machine and answer incoming calls and be able to see an incoming call at same time be able to send requests or faults to a relevent ID/person registered/available on the system thats running on Linux Enviroment, clients being windows machine(client server connection or Broweser connection will do).I have an X25 line already is there a way of utilizing this line to do this function. Please You can provide a me with system layout of all devices needed and software if possible your help will be really apriciated. Thanx chz

Thl...
0
Comment
Question by:Thlware
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
4 Comments
 
LVL 12

Expert Comment

by:stefan73
ID: 10731123
Hi Thlware,
A nice full-scale CRM is Clarify 12:
http://www.amdocs.com/documents/ClarifyCRM4Enterprise.pdf

Cheers,
Stefan
0
 
LVL 2

Author Comment

by:Thlware
ID: 12072536
Hi ALL
I have used one of the "Open SOURCE Help desk System" ONEORZERO and the Telephone System part am using BoXIT for my announcements and everything.
I dont accept the above comment as an answer, but thanx for your response stefan73

chz



0
 
LVL 4

Expert Comment

by:ngopu
ID: 15657027
No comment has been added to this question in more than 21 days,
I will leave the following recommendation for this question in the Cleanup topic area:
PAQ - Refund

Any objections should be posted here in the next 4 days. After that time, the question will be closed.

Gopu N
EE Cleanup Volunteer
0
 

Accepted Solution

by:
CetusMOD earned 0 total points
ID: 15715311
PAQed with points refunded (250)

CetusMOD
Community Support Moderator
0

Featured Post

Use Case: Protecting a Hybrid Cloud Infrastructure

Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The purpose of this article is to fix the unknown display problem in Linux Mint operating system. After installing the OS if you see Display monitor is not recognized then we can install "MESA" utilities to fix this problem or we can install additio…
The purpose of this article is to demonstrate how we can upgrade Python from version 2.7.6 to Python 2.7.10 on the Linux Mint operating system. I am using an Oracle Virtual Box where I have installed Linux Mint operating system version 17.2. Once yo…
Learn several ways to interact with files and get file information from the bash shell. ls lists the contents of a directory: Using the -a flag displays hidden files: Using the -l flag formats the output in a long list: The file command gives us mor…
Connecting to an Amazon Linux EC2 Instance from Windows Using PuTTY.

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question