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call center enviroment

Thlware
Thlware asked
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Last Modified: 2013-12-05
Hi Guys I need an  Opensource software or  affordable  commercial software that will run preferably on any linux Distributions. Scenarion I need to setup an enviroment where a person will set in front of Windows machine and answer incoming calls and be able to see an incoming call at same time be able to send requests or faults to a relevent ID/person registered/available on the system thats running on Linux Enviroment, clients being windows machine(client server connection or Broweser connection will do).I have an X25 line already is there a way of utilizing this line to do this function. Please You can provide a me with system layout of all devices needed and software if possible your help will be really apriciated. Thanx chz

Thl...
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Top Expert 2004

Commented:
Hi Thlware,
A nice full-scale CRM is Clarify 12:
http://www.amdocs.com/documents/ClarifyCRM4Enterprise.pdf

Cheers,
Stefan

Author

Commented:
Hi ALL
I have used one of the "Open SOURCE Help desk System" ONEORZERO and the Telephone System part am using BoXIT for my announcements and everything.
I dont accept the above comment as an answer, but thanx for your response stefan73

chz



ngopuGroup Technical Manager
CERTIFIED EXPERT

Commented:
No comment has been added to this question in more than 21 days,
I will leave the following recommendation for this question in the Cleanup topic area:
PAQ - Refund

Any objections should be posted here in the next 4 days. After that time, the question will be closed.

Gopu N
EE Cleanup Volunteer
Commented:
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