Solved

call center enviroment

Posted on 2004-04-01
4
213 Views
Last Modified: 2013-12-05
Hi Guys I need an  Opensource software or  affordable  commercial software that will run preferably on any linux Distributions. Scenarion I need to setup an enviroment where a person will set in front of Windows machine and answer incoming calls and be able to see an incoming call at same time be able to send requests or faults to a relevent ID/person registered/available on the system thats running on Linux Enviroment, clients being windows machine(client server connection or Broweser connection will do).I have an X25 line already is there a way of utilizing this line to do this function. Please You can provide a me with system layout of all devices needed and software if possible your help will be really apriciated. Thanx chz

Thl...
0
Comment
Question by:Thlware
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
4 Comments
 
LVL 12

Expert Comment

by:stefan73
ID: 10731123
Hi Thlware,
A nice full-scale CRM is Clarify 12:
http://www.amdocs.com/documents/ClarifyCRM4Enterprise.pdf

Cheers,
Stefan
0
 
LVL 2

Author Comment

by:Thlware
ID: 12072536
Hi ALL
I have used one of the "Open SOURCE Help desk System" ONEORZERO and the Telephone System part am using BoXIT for my announcements and everything.
I dont accept the above comment as an answer, but thanx for your response stefan73

chz



0
 
LVL 4

Expert Comment

by:ngopu
ID: 15657027
No comment has been added to this question in more than 21 days,
I will leave the following recommendation for this question in the Cleanup topic area:
PAQ - Refund

Any objections should be posted here in the next 4 days. After that time, the question will be closed.

Gopu N
EE Cleanup Volunteer
0
 

Accepted Solution

by:
CetusMOD earned 0 total points
ID: 15715311
PAQed with points refunded (250)

CetusMOD
Community Support Moderator
0

Featured Post

Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
SMB share across internet 15 113
expand ext4 on centos 6 5 69
umask commands 5 14
php mail() send emails but the message is lost 4 31
Setting up Secure Ubuntu server on VMware 1.      Insert the Ubuntu Server distribution CD or attach the ISO of the CD which is in the “Datastore”. Note that it is important to install the x64 edition on servers, not the X86 editions. 2.      Power on th…
1. Introduction As many people are interested in Linux but not as many are interested or knowledgeable (enough) to install Linux on their system, here is a safe way to try out Linux on your existing (Windows) system. The idea is that you insta…
Learn how to get help with Linux/Unix bash shell commands. Use help to read help documents for built in bash shell commands.: Use man to interface with the online reference manuals for shell commands.: Use man to search man pages for unknown command…
Learn how to navigate the file tree with the shell. Use pwd to print the current working directory: Use ls to list a directory's contents: Use cd to change to a new directory: Use wildcards instead of typing out long directory names: Use ../ to move…
Suggested Courses

739 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question