Outlook 2003 System event log message

Posted on 2004-04-01
Last Modified: 2008-02-01

Windows 2003 Server with Outlook 2003 installed, but not configured. IE no email accounts have been setup.

On boot I get a popup and the following in the SYSTEM event log:

Source: Application popup
Category: None
Type: Information
EventID: 26

Application popup: Microsoft Office Outlook : Either there is no default mail client or the current mail client cannot fulfill the messaging request.  Please run Microsoft Office Outlook and set it as the default mail client.

The popup appears BEFORE logon, so it isn't a logon script or something in the run keys in the registry. There is no startup script run on this server.
At the same time the BackupExec remote agent (BEREMOTE.EXE v9.0.4454.0) service hangs on startup, but the service restarts immediately and the server is backed up fine - I don't think these two are related.

Max points to anyone who can solve this puppy!

Question by:JamesDS
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LVL 13

Expert Comment

ID: 10733603
Open IE > Tools > Programs > Select Outlook from the drop down list.
Sounds like it checks on startup for a default email  client, whether its in use/needed or not.

>>>At the same time the BackupExec remote agent (BEREMOTE.EXE v9.0.4454.0) service hangs on startup, but the service restarts immediately and the server is backed up fine - I don't think these two are related.<<<
Anything in the event log?
LVL 16

Author Comment

ID: 10734151

All IE Programs settings are as they should be, remember that his is happening before Logon so IE is not loaded yet.
Only the calendar and contact list is set to outlook, the rest are word, outlook express and netmeeting respectively.

There is a BE event log message, but is just says "BackupExec remote agent service hung on startup".
The BE service does not hang every time, and I think it is because of dependancies and nothing to do with this.


LVL 13

Accepted Solution

Mob-bom earned 500 total points
ID: 10734496
I understand, but if you feel like humoring me, change the E-mail client to Outlook, not Outlook Express.  If not, hopefully someone else will have a great comment :)

Yes, my remote agent hangs sometimes too.  Never figured out why, but didn't really bother as it always has restarted w/out a problem.
LVL 16

Author Comment

ID: 10734548

ok, tried that and...bloody hell it worked!

any idea why?

Points are yours, thanks for that

LVL 13

Expert Comment

ID: 10734826
>>>any idea why?

My guess would be something to do with services, maybe messaging?, that start regardless of login.

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