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Terminal Server MSIinstaller pops up

Posted on 2004-04-01
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Last Modified: 2008-02-01
I found the track at this link http://www.experts-exchange.com/Operating_Systems/WinXP/Q_20886024.html and tried the fix posted by 1stITMAN:

****************************************************
Kyle Laughbaum
From a newsgroup post (according to a Microsoft Online Partner Support suggestion): " The following steps are to fix this error:
a.) go to the actual terminal server console
b.) go to start\run command line and key in the following: regedt32
c.) check the permissions to the following registry keys:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer
System and Admins - Full Control
Everyone- Read

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Compo
nents
System and Admins - Full Control
Everyone- Read

HKEY_CLASSES_ROOT
System and Admins - Full Control
Everyone- Read

HKEY_CLASSES_ROOT\.pip
System and Admins - Full Control
Everyone- Read

HKEY_CLASSES_ROOT\Installer
System and Admins - Full Control
Everyone- Read

HKEY_CLASSES_ROOT\Installer\Components
System and Admins - Full Control
Everyone- Read

HKEY_CURRENT_USER\Software\Classes
System and Admins - Full Control
Everyone- Read

d.) If you had to change any of the above registry key permissions, empty the application event log file and then launch an Office application and see if you still get 1004 and "Failed to Connect" messages in there.

If you are still getting 1004 messages, you need to do the following:
a.) Go to Windows Explorer and locate C:\Documents and Settings\<user's profile>\Local Settings\Application Data\Microsoft\Windows for each user. Delete the UsrClass.dat and UsrClass.dot.log
b.) Then logged on as that user that you just removed those files and see if you still get 1004 messages in the application event log file.
c.) If you have these files then you also want to delete them out of the Default User's profile as well."
************************************************

I checked the permissions in the registry, but the everyone account was not there.  I added it to the all the keys, except for the second one because it did not exist.

I was unable to do the rest of the steps because my users couldn't login properly after that.  They could login, but only got a blue screen (not bsod).  As an admin I could login with no problem.

I'd love to know what happened and why, but more importantly I'd like to get it fixed without having to rebuild my server.  (Which is what it looks like I will have to do if I don't get a solution quickly.)

TIA,
Rob
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Question by:robbaugh
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Accepted Solution

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spareticus earned 2000 total points
ID: 10734359
enable failure auditing on object access
enable auditing on the registry at the software and system level
increase the size of teh security log to 32MB (good place to start)
clear the security log (save if you want)
have a user try to log in
now you will see in the security log every key that they are trying to access and don't have rights

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LVL 7

Expert Comment

by:spareticus
ID: 10734375
http://support.microsoft.com/default.aspx?scid=kb;en-us;313222
option 2 would follow this article (indicates it is for XP, but will have the same effect for 2003)
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