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My Exchange server will not make new mailboxes

Posted on 2004-04-01
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Last Modified: 2010-05-18
I was using exchange 2000 standard on my e-mail server. On Monday I noticed when I created a user and selected to create a mailbox for that user. The server was not creating any new mailboxes. I just upgraded to exchange 2003 enterprise today hoping that it would solve the problem and it did’t work. So right now I am running exchange 2003 enterprise but it still won’t create any mailboxes. I would appreciate any help on this matter thank you.


Shooten
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Question by:shooten
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11 Comments
 
LVL 26

Expert Comment

by:jar3817
ID: 10737580
The server won't create a mailbox for the user until email is received for that user or they login. Are you just creating an account and then looking in the exchange server manager? Or is the server rejecting email and all that stuff?
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Author Comment

by:shooten
ID: 10737724
I tried both logging in and sending a test mail for the users I am creating. I am looking in both the active directory at their profile and in the exchange server manager and it is not creating a mailbox.


Shooten
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LVL 26

Expert Comment

by:jar3817
ID: 10737788
do the test msgs bounce?
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Author Comment

by:shooten
ID: 10737821
No the test e-mail dose not bounce back. When I look at the profile and click exchange task it dose not say create mailbox. It would give me the option to move the mail box or delete it. So it looks as if it is creating mailboxes but exchange server manager dose not show the mailbox. I tried to use outlook to connect to the mailbox but it well not resolve the name.


Shooten
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LVL 26

Expert Comment

by:jar3817
ID: 10737836
hmmmm...well I'm fresh out of ideas. Sorry I couldn't help ya.
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Author Comment

by:shooten
ID: 10737840
thank you
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LVL 13

Expert Comment

by:Mob-bom
ID: 10737880
Is the user mail enabled?  Without being mail enabled (email address), you can't create a mailbox.

Curious, have you tried to go with either the move or delete options to see what happens?
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Author Comment

by:shooten
ID: 10738272
No the user is not disabled and no I did not try the move but I did do the delete and it says it deleted the mailbox successful
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Author Comment

by:shooten
ID: 10744251
I have done some research on this problem and found the answer. It had to do with the RUS. I had it pointed to the wrong server I changed it and it started working. Thanks again. I am posting the articles I found on Microsoft


http://support.microsoft.com/default.aspx?scid=kb;EN-US;319065 

http://support.microsoft.com/default.aspx?scid=kb;EN-US;288807

Shooten
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