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Problems with Address Book

Posted on 2004-04-02
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Last Modified: 2010-04-08
I've reinstalled XP & OfficeXP this week and am trying to use the same Outlook.pst that I'd been using prior to the reinstall. I can open it but i can't open (or add any new addresses) to the address book. I'm betting it has something to do with some small tidbits of corruption in the prior file (i had two 'Personal Folders' folders open over there) but whatever the problem the scanpst.exe didn't fix it. Ran it once and it fixed a bunch of stuff but still unable to open add book. Ran it again and it found no errors.

At this point i'd be happy enough just to start with a blank slate and manually import the various folder i need from my backedup .pst. But how do i get a clean pst without uninstalling/reinstalling?

thankx
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Question by:juststeve
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by:Mob-bom
ID: 10742361
Right click on the contacts folder.  Is the "use as address book" (or something close( checked?
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Author Comment

by:juststeve
ID: 10743494
Right clicking on the contacts 'folder' which is now seperate from 'All Mail Folders' just gives me 'Open in New Windows' and 'Nav Pane Options'.

I've uploaded a screen cap of my veiw on Outlook ...note the duplicated 'Personal Folders'. http://www.juststeve.com/myOutlook.gif

Clicking hte Contacts folder and then the my Contact Folder gives me 2 'Contacts' entry at the top of the nav bar (http://www.juststeve.com/myContacts.gif) both have 'Show as Outlook Address Book' checked.
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by:Mob-bom
ID: 10744136
You may want to see http://www.outlook-tips.net/faq.htm to address the the Duplicate pst.  
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mark-wa earned 250 total points
ID: 10745665
what version of Outlook is this?

If this is Outlook 2002, just go to Control Panel, Mail, and remove this Personal Folders and add a new one.  Actually, Outlook will make you add a new one first, because you can't remove the default folder store location.  These might help:

http://support.microsoft.com/default.aspx?scid=kb;en-us;287456

http://support.microsoft.com/default.aspx?scid=kb;en-us;287070

Mark
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Expert Comment

by:mark-wa
ID: 10745671
sorry, just noticed it is Outlook 2002

Mark
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