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Administrator can access internet but basic account can not in XP.

bkiahg
bkiahg asked
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Last Modified: 2010-03-18
Hello,

I have a XP machine that recently stopped allowing the basic account onto the internet.  It has 2 accounts, an administrative and a basic.  When I log into the administrator account everything runs fine, but the basic won't let me access the internet.  I've scanned for viruses and ran adaware and spybot to remove spyware.  Noticed that newdot.net was removed during the proccess.  I've had problems with them before.

When logging onto the basic account nortons gives me a warning saying that the network isn't properly configured.  I click on the dsl connection and it says it logs onto the network fine.  But when I try to access the internet through IE or msn messenger page cannot be displayed.  I know that the windows firewall is turned on and I also deleted the basic account and set up a new one.  Same thing.

Any help would be appreciated.  Thanks!
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Gareth GudgerSolution Architect
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Top Expert 2014

Commented:
You could also try spybot @ safer-networking.org (be sure to uodate)

Have you tried creating another basic account and going on the internet with it? That way we can see if a permission or policy is causing the issue or a corrupt account/profile.

Author

Commented:
I deleted the limited account and made new one.  Same thing.  Removed the internet firewall, no help.  When I upgraded the account to administrator it worked fine though.  Any ideas are welcome.
Gareth GudgerSolution Architect
CERTIFIED EXPERT
Most Valuable Expert 2014
Top Expert 2014

Commented:
Does your DSL provider install any software on your machine? Just in case this software requires administrative privileges to operate....

Also, have you tried to disable Norton's temporarily/or uninstall it to see if that helps?

Author

Commented:
I haven't I'll try tom. and let you know.

Author

Commented:
Ok figured it out.  In the registry HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Tcpip\CurrentVersion right click and go to permissions.  Click on users and give users full control.  This solves my problem but then the question becomes how good of an idea is this?  Is there any way to work around full control with special control that you know of?  

I know just enough to be dangerous :-)
Commented:
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