Solved

Administrator can access internet but basic account can not in XP.

Posted on 2004-04-02
7
205 Views
Last Modified: 2010-03-18
Hello,

I have a XP machine that recently stopped allowing the basic account onto the internet.  It has 2 accounts, an administrative and a basic.  When I log into the administrator account everything runs fine, but the basic won't let me access the internet.  I've scanned for viruses and ran adaware and spybot to remove spyware.  Noticed that newdot.net was removed during the proccess.  I've had problems with them before.

When logging onto the basic account nortons gives me a warning saying that the network isn't properly configured.  I click on the dsl connection and it says it logs onto the network fine.  But when I try to access the internet through IE or msn messenger page cannot be displayed.  I know that the windows firewall is turned on and I also deleted the basic account and set up a new one.  Same thing.

Any help would be appreciated.  Thanks!
0
Comment
Question by:bkiahg
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
7 Comments
 
LVL 31

Expert Comment

by:Gareth Gudger
ID: 10744456
You could also try spybot @ safer-networking.org (be sure to uodate)

Have you tried creating another basic account and going on the internet with it? That way we can see if a permission or policy is causing the issue or a corrupt account/profile.
0
 
LVL 1

Author Comment

by:bkiahg
ID: 10746606
I deleted the limited account and made new one.  Same thing.  Removed the internet firewall, no help.  When I upgraded the account to administrator it worked fine though.  Any ideas are welcome.
0
 
LVL 31

Expert Comment

by:Gareth Gudger
ID: 10761075
Does your DSL provider install any software on your machine? Just in case this software requires administrative privileges to operate....

Also, have you tried to disable Norton's temporarily/or uninstall it to see if that helps?
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 1

Author Comment

by:bkiahg
ID: 10763058
I haven't I'll try tom. and let you know.
0
 
LVL 1

Author Comment

by:bkiahg
ID: 10769414
Ok figured it out.  In the registry HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Tcpip\CurrentVersion right click and go to permissions.  Click on users and give users full control.  This solves my problem but then the question becomes how good of an idea is this?  Is there any way to work around full control with special control that you know of?  

I know just enough to be dangerous :-)
0
 

Accepted Solution

by:
CetusMOD earned 0 total points
ID: 11171890
PAQed, with points refunded (140)

CetusMOD
Community Support Moderator
0

Featured Post

Creating Instructional Tutorials  

For Any Use & On Any Platform

Contextual Guidance at the moment of need helps your employees/users adopt software o& achieve even the most complex tasks instantly. Boost knowledge retention, software adoption & employee engagement with easy solution.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Greetings, Experts! First let me state that this website is top notch. I thoroughly enjoy the community that is shared here; those seeking help and those willing to sacrifice their time to help. It is fantastic. I am writing this article at th…
Are you one of those front-line IT Service Desk staff fielding calls, replying to emails, all-the-while working to resolve end-user technological nightmares? I am! That's why I have put together this brief overview of tools and techniques I use in o…
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

751 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question