Solved

Error loading type library/DLL (QuickTax)

Posted on 2004-04-02
8
763 Views
Last Modified: 2013-12-28
I'm trying to install QuickTax, but an error message keeps popping up that says:

An installation support file could not be installed.
Error loading type library/DLL

So it won't begin the setup process.  What do I need to fix?
0
Comment
Question by:Neophyte_350
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
  • 2
  • +1
8 Comments
 
LVL 6

Expert Comment

by:jthow
ID: 10747028
0
 
LVL 2

Expert Comment

by:firehawk
ID: 10747688
I assume you have met the minimum requirements for your version of QuickTax as stated below?

http://knowledgebase.quicktax.ca/detail.php?&qbid=QT269&product=&buid=QT&cat=

By any chance are you in need of an update/patch from the following site?

http://www.intuit.com/canada/quicktax/support_updates.shtml

What is the state of your Windows installation?  Is it stable?  Any other problems?  Up to date with Windows Updates?  Antivirus troubles?  If you were my customer, I would need more info on your system and software versions and error codes.
0
 
LVL 38

Expert Comment

by:BillDL
ID: 10751181
Does it specify the name of the .dll it is looking for?

Are you installing this from a retail cd or a backup copy, or perhaps you have copied the installer files to hard disk and are running it from there?
0
Easy, flexible multimedia distribution & control

Coming soon!  Ideal for large-scale A/V applications, ATEN's VM3200 Modular Matrix Switch is an all-in-one solution that simplifies video wall integration. Easily customize display layouts to see what you want, how you want it in 4k.

 
LVL 38

Expert Comment

by:BillDL
ID: 10751187
Another thing.  Do you already have a previous version installed, and perhaps one of its .dll's is being loaded at startup whereby the file won't be overwritten by the newer version's installation routine?

Start > Run > MSCONFIG > OK
Startup tab

Any startup items connected with this application being loaded at startup?  Uncheck > Apply > reboot.
0
 

Author Comment

by:Neophyte_350
ID: 10753554
jthow - I followed your advice first, and all that changed is the error message.  Now it says:

An installation support file could not be installed.
Class not registered

firehawk - Yes, I meet the minimum requirements, but as far as I know, I can't install an update patch if I don't even have the program installed on my computer yet, can I?
I do have a few problems with windows and a few with Norton, but no more than it would seem is typical for windows 98.  Critical updates are up to date.  Sometimes the auto protect part of Norton Antivirus fails to load.  

BillDL - The Error message I wrote down is word for word.  That's all it gave me.  I am installing from a brand new retail CD.

I do have the last two versions installed, but I didn't see anything relating to Quicktax when I checked the startup programs you suggested.


One other thing.  I had a similar problem when I was trying to instal MS Office 97 last year.  Unfortunately, the guy who helped me can't remember how he fixed it.

I really appreciate the advice.  Any other suggestions?
0
 

Author Comment

by:Neophyte_350
ID: 10754033
I found a way around my problem.  I don't really know why, but there was another setup file under the resources folder that seemed to allow me to install the program without any problems.  I've asked for a refund, and that this question be closed, but I still wouldn't mind knowing why this problem occured in the first place.

If anyone has an answer before this question is closed, I would like to hear it.

Once again, thanks for the input.
0
 
LVL 6

Accepted Solution

by:
jthow earned 100 total points
ID: 10755168
Possibly an Install Shield version incompatibility.  There's a link from the original one I gave you to:-

http://support.installshield.com/kb/view.asp?pcode=ALL&articleid=Q104985

which suggests getting rid of an existing Install Shield installation and re-running setup as a possible solution.

JohnT
0
 

Author Comment

by:Neophyte_350
ID: 10771520
jthow - Thank you very much.  I followed that link you gave me.  There was another link on that site
http://www.microsoft.com/com/dcom/dcom98/download.asp  and following that one solved my problem completely.  That's a big load off my shoulders.  
Thanks for the help.

Steve
0

Featured Post

Turn your laptop into a mobile console!

The CV211 Laptop USB Console Adapter provides a direct Laptop-to-Computer connection for fast and easy remote desktop access with no software to install.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article summaries thoughts and ideas from two years of sustained use. It provides good reasoning to make the jump to Windows 10.
I was prompted to write this article after the recent World-Wide Ransomware outbreak. For years now, System Administrators around the world have used the excuse of "Waiting a Bit" before applying Security Patch Updates. This type of reasoning to me …
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
Windows 10 is mostly good. However the one thing that annoys me is how many clicks you have to do to dial a VPN connection. You have to go to settings from the start menu, (2 clicks), Network and Internet (1 click), Click VPN (another click) then fi…

729 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question