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Can't backup using WinXP Volume Shadow Copy Service (VSS)

Posted on 2004-04-03
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Last Modified: 2013-08-20
Whenever I try to run a backup under Windows XP Pro using Stomp Backup MyPC v5.0, the backup job report includes the following message:

Unable to create a snapshot (shadow) copy of files that may be in use, reverting to no snapshot backup. (8007139F) : The group or resource is not in the correct state to perform the requested operation.  

In addition, the following two events are logged:
-------------------------------------------------------------------------------
Event Type:      Error
Event Source:      VSS
Event Category:      None
Event ID:      5013
Date:            04/03/2004
Time:            10:15:03 AM
User:            N/A
Computer:      UMAX
Description:
Volume Shadow Copy Service error: Shadow Copy writer ConfigDirectory called routine RegQueryValueExW which failed with status 0x80070002 (converted to 0x800423f4).

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 57 53 48 43 4f 4d 4e 43   WSHCOMNC
0008: 32 32 33 30 00 00 00 00   2230....
0010: 57 53 48 43 4f 4e 46 43   WSHCONFC
0018: 36 34 30 00 00 00 00 00   640.....
-------------------------------------------------------------------------------
Event Type:      Error
Event Source:      VSS
Event Category:      None
Event ID:      5013
Date:            04/03/2004
Time:            10:15:03 AM
User:            N/A
Computer:      UMAX
Description:
Volume Shadow Copy Service error: Shadow Copy writer EventLogs called routine RegQueryValueExW which failed with status 0x80070002 (converted to 0x800423f4).

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 57 53 48 43 4f 4d 4e 43   WSHCOMNC
0008: 32 32 33 30 00 00 00 00   2230....
0010: 57 53 48 45 56 4c 47 43   WSHEVLGC
0018: 33 39 31 00 00 00 00 00   391.....
-------------------------------------------------------------------------------

The VSSAdmin utility reports the following

C:\WINNT>vssadmin list shadows
vssadmin 1.0 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001 Microsoft Corp.

No shadow copies present in the system.

C:\WINNT>vssadmin list writers
vssadmin 1.0 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001 Microsoft Corp.

Writer name: 'MSDEWriter'
Writer Id: {f8544ac1-0611-4fa5-b04b-f7ee00b03277}
Writer Instance Id: {3f16d0c5-41d5-4eda-9b79-3efc63248482}
State: [5] Waiting for completion

Writer name: 'WMI Writer'
Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
Writer Instance Id: {f9cbda97-f0e6-48af-9d2a-9c1bb9d5dc71}
State: [5] Waiting for completion

Writer name: 'Microsoft Writer (Bootable State)'
Writer Id: {f2436e37-09f5-41af-9b2a-4ca2435dbfd5}
Writer Instance Id: {64cf842b-28f1-4f2b-930a-936fa0fdb68e}
State: [5] Waiting for completion

Writer name: 'IIS Metabase Writer'
Writer Id: {59b1f0cf-90ef-465f-9609-6ca8b2938366}
Writer Instance Id: {3abd4819-b427-4dae-a7f2-59ac75395699}
State: [5] Waiting for completion

Writer name: 'Microsoft Writer (Service State)'
Writer Id: {e38c2e3c-d4fb-4f4d-9550-fcafda8aae9a}
Writer Instance Id: {3ee62b3e-5f2d-47b8-ac47-b99b32cb0e18}
State: [8] Failed

C:\WINNT>vssadmin list providers
vssadmin 1.0 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001 Microsoft Corp.

Provider name: 'MS Software Shadow Copy provider 1.0'
Provider type: System
Provider Id: {b5946137-7b9f-4925-af80-51abd60b20d5}
Version: 1.0.0.7


I checked Microsoft's knowledge base without success.  I tried re-installing XP SP1, but that did not help.  I'm frustrated becuase the event logs don't indicate which key/value the system was looking for during the calls to RegQueryValueEx.

I need to be able to get backups using VSS, since this system is up 24/7 (no backup window), and the 'no snapshot' backup skips numerous database files that are continuously open.

What do I need to do to repair the VSS service?  Can it be un-installed and re-installed?

Thanks,
Jim
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Question by:jimstjohn
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8 Comments
 
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Expert Comment

by:Fatal_Exception
ID: 10748121
Go to your System Services  (Start > Run > services.msc) and make sure that VSS is enabled and running...

Here is a link that describes this service..

http://www.theeldergeek.com/volume_shadow_copy.htm
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Expert Comment

by:Fatal_Exception
ID: 10748130
Hmm.. VSS should read VSC  Volume Shadow Copy service..  :)
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Author Comment

by:jimstjohn
ID: 10757010
The Volume Shadow Copy Service is up and running, and no events are logged when the service is stopped or started.

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by:Fatal_Exception
ID: 10757248
Curious..  How much free space do you have on your drive..??
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Author Comment

by:jimstjohn
ID: 10788773
I have tons of free space on my drives, all formatted NTFS

Primary Drive
Drive C - Size: 15.6GB  Free: 10.5GB
Drive D - Size: 15.6GB  Free: 10.2GB
Drive E - Size: 15.6GB  Free: 13.5GB
Drive F - Size: 64.9GB  Free: 56.3GB

Secondard Drive
Drive G - Size: 14.3GB  Free: 14.2GB
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Fatal_Exception earned 500 total points
ID: 10788911
hmm..  I found this in one of the other forums...  Not liking what it is telling us..

Quote:

I've seen this (on English systems) when permissions on HK_CLASSES_ROOT are set incorrect, or otherwise unreadable. This is usually fatal.

You may be able to restore a previous restore point to get back functionality, but you're probably looking at a reinstall.
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by:Fatal_Exception
ID: 10966995
Thanks..

FE
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Expert Comment

by:HALinNY
ID: 39425574
This problem is still occurring for me with XP SP3 and BackupMYPC version 6.  The VSC service is running.

Any more ideas?
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