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James St. JohnFlag for United States of America

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Can't backup using WinXP Volume Shadow Copy Service (VSS)

Whenever I try to run a backup under Windows XP Pro using Stomp Backup MyPC v5.0, the backup job report includes the following message:

Unable to create a snapshot (shadow) copy of files that may be in use, reverting to no snapshot backup. (8007139F) : The group or resource is not in the correct state to perform the requested operation.  

In addition, the following two events are logged:
-------------------------------------------------------------------------------
Event Type:      Error
Event Source:      VSS
Event Category:      None
Event ID:      5013
Date:            04/03/2004
Time:            10:15:03 AM
User:            N/A
Computer:      UMAX
Description:
Volume Shadow Copy Service error: Shadow Copy writer ConfigDirectory called routine RegQueryValueExW which failed with status 0x80070002 (converted to 0x800423f4).

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 57 53 48 43 4f 4d 4e 43   WSHCOMNC
0008: 32 32 33 30 00 00 00 00   2230....
0010: 57 53 48 43 4f 4e 46 43   WSHCONFC
0018: 36 34 30 00 00 00 00 00   640.....
-------------------------------------------------------------------------------
Event Type:      Error
Event Source:      VSS
Event Category:      None
Event ID:      5013
Date:            04/03/2004
Time:            10:15:03 AM
User:            N/A
Computer:      UMAX
Description:
Volume Shadow Copy Service error: Shadow Copy writer EventLogs called routine RegQueryValueExW which failed with status 0x80070002 (converted to 0x800423f4).

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 57 53 48 43 4f 4d 4e 43   WSHCOMNC
0008: 32 32 33 30 00 00 00 00   2230....
0010: 57 53 48 45 56 4c 47 43   WSHEVLGC
0018: 33 39 31 00 00 00 00 00   391.....
-------------------------------------------------------------------------------

The VSSAdmin utility reports the following

C:\WINNT>vssadmin list shadows
vssadmin 1.0 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001 Microsoft Corp.

No shadow copies present in the system.

C:\WINNT>vssadmin list writers
vssadmin 1.0 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001 Microsoft Corp.

Writer name: 'MSDEWriter'
Writer Id: {f8544ac1-0611-4fa5-b04b-f7ee00b03277}
Writer Instance Id: {3f16d0c5-41d5-4eda-9b79-3efc63248482}
State: [5] Waiting for completion

Writer name: 'WMI Writer'
Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
Writer Instance Id: {f9cbda97-f0e6-48af-9d2a-9c1bb9d5dc71}
State: [5] Waiting for completion

Writer name: 'Microsoft Writer (Bootable State)'
Writer Id: {f2436e37-09f5-41af-9b2a-4ca2435dbfd5}
Writer Instance Id: {64cf842b-28f1-4f2b-930a-936fa0fdb68e}
State: [5] Waiting for completion

Writer name: 'IIS Metabase Writer'
Writer Id: {59b1f0cf-90ef-465f-9609-6ca8b2938366}
Writer Instance Id: {3abd4819-b427-4dae-a7f2-59ac75395699}
State: [5] Waiting for completion

Writer name: 'Microsoft Writer (Service State)'
Writer Id: {e38c2e3c-d4fb-4f4d-9550-fcafda8aae9a}
Writer Instance Id: {3ee62b3e-5f2d-47b8-ac47-b99b32cb0e18}
State: [8] Failed

C:\WINNT>vssadmin list providers
vssadmin 1.0 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001 Microsoft Corp.

Provider name: 'MS Software Shadow Copy provider 1.0'
Provider type: System
Provider Id: {b5946137-7b9f-4925-af80-51abd60b20d5}
Version: 1.0.0.7


I checked Microsoft's knowledge base without success.  I tried re-installing XP SP1, but that did not help.  I'm frustrated becuase the event logs don't indicate which key/value the system was looking for during the calls to RegQueryValueEx.

I need to be able to get backups using VSS, since this system is up 24/7 (no backup window), and the 'no snapshot' backup skips numerous database files that are continuously open.

What do I need to do to repair the VSS service?  Can it be un-installed and re-installed?

Thanks,
Jim
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Fatal_Exception
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Go to your System Services  (Start > Run > services.msc) and make sure that VSS is enabled and running...

Here is a link that describes this service..

http://www.theeldergeek.com/volume_shadow_copy.htm
Hmm.. VSS should read VSC  Volume Shadow Copy service..  :)
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ASKER

The Volume Shadow Copy Service is up and running, and no events are logged when the service is stopped or started.

Curious..  How much free space do you have on your drive..??
I have tons of free space on my drives, all formatted NTFS

Primary Drive
Drive C - Size: 15.6GB  Free: 10.5GB
Drive D - Size: 15.6GB  Free: 10.2GB
Drive E - Size: 15.6GB  Free: 13.5GB
Drive F - Size: 64.9GB  Free: 56.3GB

Secondard Drive
Drive G - Size: 14.3GB  Free: 14.2GB
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Fatal_Exception
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Thanks..

FE
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HALinNY

This problem is still occurring for me with XP SP3 and BackupMYPC version 6.  The VSC service is running.

Any more ideas?