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Autoresponding works only for local email addresses (sendmail and vacatoin)

Posted on 2004-04-04
Medium Priority
Last Modified: 2010-03-18
I have sendmail running on Red Hat, and have set up the program vacation to enable autoresponding to users. For some reason, vacation autoresponds only to local users. For instance, when vacation is set up for user1@domain.net, if user2@domain.net sends a message to user1, then user2 does get the configured autoresponse message. If user3@anotherdomain.net sends a message to user1@domain.net, he does not get an autoresponse.

Please note that the mailserver is sitting behind a firewall. The IP of domain.net is obviously that of the firewall which forwards connections to mail ports to the mail server.

Thank you for the help.
Question by:asa44m
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Author Comment

ID: 10751385
BTW, my .forward file contains the following:

|"/usr/bin/vacation -a user1@domain.net user1"

Expert Comment

ID: 10751508
Is the box you're doing the vacation on your mail server ?

LVL 44

Expert Comment

by:Karl Heinz Kremer
ID: 10751803
Check your mail logs to see if the vacation program tries to send an email.
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Author Comment

ID: 10752260
- Yes, the vacation program and sendmail are both on the same box.

- This entry from the maillog seems to suggest that a message was sent, but nothing actually arrives:

Apr  4 16:27:20 servername sendmail[5364]: i34FRKYI005363: to=|"/usr/bin/vacation -a user1@domain.net user1", ctladdr=<user1@domain.net> (519/12), delay=00:00:00, xdelay=00:00:00, mailer=prog, pri=61541, dsn=2.0.0, stat=Sent

I am not actually now sure whether autoresponding for local addresses is actually working.

LVL 44

Accepted Solution

Karl Heinz Kremer earned 600 total points
ID: 10752278
The log entry only says that the vacation program was called. It does not list an outgoing message. Look at the entries right after the one you quoted.

Why did you think that autoresponding for local addresses was working? What changed your mind?

Expert Comment

ID: 10752330
Stupid question, but is this server able to send emails outside at all ?

Can you try and send an email from the command line (like : mail user@domain.tld) ?


Author Comment

ID: 10752747
OK, I have found the problem. A very stupid one. It seems that after I set up vacation and tested it successfully I had  somehow messed up my /etc/hosts inadvertently (I do not know why I opened it). The problem was not that vacation worked for local but not external users, as I thought, but that it had stopped working all together because of the typo in /etc/hosts.

I am giving the points to Khkremer because it was his advice to check the maillog that ultimately alerted me to the problem. Thank you to all of you.

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