Solved

Graphics in Outlook

Posted on 2004-04-04
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Last Modified: 2010-04-08
Problem:  When forwarding email with viewable graphic, receiving party receives mail but graphics are replaced with square with red x in upper left corner.

How do we fix?

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Question by:Stardotstar
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Karen Falandays earned 400 total points
ID: 10753894
Hi Stardotstar,
That is a function of recipient's web browser and active x. Have user upgrade to latest version of browser, and check security settings!
Karen
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Author Comment

by:Stardotstar
ID: 10753913
Should all active x settings be enabled?
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Author Comment

by:Stardotstar
ID: 10753928
Also, if they are running latest and reset security to low do they need to reboot?  do the need to have the mail resent?

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Expert Comment

by:Karen Falandays
ID: 10753934
Shouldn't need to have the mail resent, I don't believe, but closing outlook and coming back in is not a bad idea!! Yes to the Active X!
Karen
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Author Comment

by:Stardotstar
ID: 10754026
When the sender clicks on forward, the graphics go away!

Recipient never receives them.
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Expert Comment

by:Karen Falandays
ID: 10754054
Oh my, one more thing to check then. What format does sender use to  "send" ?..is it HTML, rich text, plain text? TO verify, check Tools, Options, mail format tab and see which format is chosen. That will also make a difference!
K
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Author Comment

by:Stardotstar
ID: 10754207
Which should it be?
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Expert Comment

by:Karen Falandays
ID: 10754220
Hi star,
 I like HTML for my format
Karen
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Expert Comment

by:Karen Falandays
ID: 10754240
I'm sorry star,
I am trying to replicate this issue in OL 2000 and can not. Tell me some more!
Karen
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Expert Comment

by:Karen Falandays
ID: 10754262
Hi star,
I think I've found the answer to your problem, in the link below. THis will help if your user is working with OL express stationery!

http://email.about.com/cs/oetipstricks/qt/et072403.htm
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Author Comment

by:Stardotstar
ID: 10754402
I generally don't have any issues receiving any emails, so I believe  the proble is on his machine.  He uses Outlook.

Waiting for more info on whether he is using HTML/Plain Text/Rich Text.

Will advise as soon as I know.
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Author Comment

by:Stardotstar
ID: 10759933
Turns out that he is not using Outlook but the add in stuff from SBC-Yahoo.  Sooooo not Oulook related.  Referrred him to them.  Thanks for you help, the points are yours!

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Expert Comment

by:Karen Falandays
ID: 10760637
Oh well!
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