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Graphics in Outlook

Problem:  When forwarding email with viewable graphic, receiving party receives mail but graphics are replaced with square with red x in upper left corner.

How do we fix?

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Stardotstar
Asked:
Stardotstar
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1 Solution
 
Karen FalandaysTraining SpecialistCommented:
Hi Stardotstar,
That is a function of recipient's web browser and active x. Have user upgrade to latest version of browser, and check security settings!
Karen
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StardotstarAuthor Commented:
Should all active x settings be enabled?
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StardotstarAuthor Commented:
Also, if they are running latest and reset security to low do they need to reboot?  do the need to have the mail resent?

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Karen FalandaysTraining SpecialistCommented:
Shouldn't need to have the mail resent, I don't believe, but closing outlook and coming back in is not a bad idea!! Yes to the Active X!
Karen
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StardotstarAuthor Commented:
When the sender clicks on forward, the graphics go away!

Recipient never receives them.
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Karen FalandaysTraining SpecialistCommented:
Oh my, one more thing to check then. What format does sender use to  "send" ?..is it HTML, rich text, plain text? TO verify, check Tools, Options, mail format tab and see which format is chosen. That will also make a difference!
K
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StardotstarAuthor Commented:
Which should it be?
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Karen FalandaysTraining SpecialistCommented:
Hi star,
 I like HTML for my format
Karen
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Karen FalandaysTraining SpecialistCommented:
I'm sorry star,
I am trying to replicate this issue in OL 2000 and can not. Tell me some more!
Karen
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Karen FalandaysTraining SpecialistCommented:
Hi star,
I think I've found the answer to your problem, in the link below. THis will help if your user is working with OL express stationery!

http://email.about.com/cs/oetipstricks/qt/et072403.htm
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StardotstarAuthor Commented:
I generally don't have any issues receiving any emails, so I believe  the proble is on his machine.  He uses Outlook.

Waiting for more info on whether he is using HTML/Plain Text/Rich Text.

Will advise as soon as I know.
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StardotstarAuthor Commented:
Turns out that he is not using Outlook but the add in stuff from SBC-Yahoo.  Sooooo not Oulook related.  Referrred him to them.  Thanks for you help, the points are yours!

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Karen FalandaysTraining SpecialistCommented:
Oh well!
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