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Graphics in Outlook

Problem: When forwarding email with viewable graphic, receiving party receives mail but graphics are replaced with square with red x in upper left corner.

How do we fix?

ASKER CERTIFIED SOLUTION

Karen Falandays

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Stardotstar

ASKER

Should all active x settings be enabled?

Stardotstar

ASKER

Also, if they are running latest and reset security to low do they need to reboot? do the need to have the mail resent?

Karen Falandays

Shouldn't need to have the mail resent, I don't believe, but closing outlook and coming back in is not a bad idea!! Yes to the Active X!
Karen

Stardotstar

ASKER

When the sender clicks on forward, the graphics go away!

Recipient never receives them.

Karen Falandays

Oh my, one more thing to check then. What format does sender use to "send" ?..is it HTML, rich text, plain text? TO verify, check Tools, Options, mail format tab and see which format is chosen. That will also make a difference!
K

Stardotstar

ASKER

Which should it be?

Karen Falandays

Hi star,
I like HTML for my format
Karen

Karen Falandays

I'm sorry star,
I am trying to replicate this issue in OL 2000 and can not. Tell me some more!
Karen

Karen Falandays

Hi star,
I think I've found the answer to your problem, in the link below. THis will help if your user is working with OL express stationery!

http://email.about.com/cs/oetipstricks/qt/et072403.htm

Stardotstar

ASKER

I generally don't have any issues receiving any emails, so I believe the proble is on his machine. He uses Outlook.

Waiting for more info on whether he is using HTML/Plain Text/Rich Text.

Will advise as soon as I know.

Stardotstar

ASKER

Turns out that he is not using Outlook but the add in stuff from SBC-Yahoo. Sooooo not Oulook related. Referrred him to them. Thanks for you help, the points are yours!

Karen Falandays

Oh well!