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dell 2450 cannot see powervault 160t

Posted on 2004-04-05
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I have a Dell Power Edge server connected to a Powervault 160T - Adaptec 160 SCSI card in the server - the powervault has 2 taped drives in it - ultra 2 LVD SCSI - each tape drive has 2 SCSI ports on the back - I have one tape drive coonnected to the other with a SCSI cable - another SCSI cable connected to the Adaptec card and a terminator connected to the last open port on the tape drive - the card on the server has one open 160 port.  I am very new to SCSI - this is the first setup I have done - I have run the Powervault install program and the server simply does not see the tape drive in device manager - on the back of the unit one drive has an ID of 5 and the other is 6 - I really don't know what to do - at the time of booting the machine I do not see a way to access any SCSI setup utility - I do not really know how to run any diagnostics here or where to start
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Question by:mrsmileyns
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6 Comments
 
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by:droswell
ID: 10760335
Go into device manager and look for devices with a problem (Yellow triangle or red X's). Also, look under SCSI devices- anything there?

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Author Comment

by:mrsmileyns
ID: 10760390
in my decvice manager i have 2 entries for adaptec AIC-7899  ultra 16- scsi - i assume for each channel on the card - i now have a scsi utility option at boot - i enabled scsi in the bios - but i have no idea how to set it up or if i have it cabled correctly - i still cannot see my tape drive in device manager - but there are no errors in device manager
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Expert Comment

by:droswell
ID: 10760491
If your SCSI channel is wired properly (I.e. you dont have multiple identical IDs on devices on the same channel, you have it terminated properly) then thje operating system should have no problem seeing it. Provided, of course, you don't have IRQ conflicts or anything with the controller. If you see your controller and both channels show up without any conflicts on them, then they should be fine. Is this a Win2000 server? NT?

Have you rebooted since attaching the SCSI cable? You might be able to not have to do this by right clicking in device manager and clicking refresh. The server should find new hardware and prompt you for a driver. If this doesn't work, see if you can schedule a reboot time for this server, and it should detect new hardware on reboot.

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Author Comment

by:mrsmileyns
ID: 10760512
the server is not in production yet - i have rebooted several times - i see both scsi channels - but not the tape drive - it is a win 2k advanced server sp4 box
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Author Comment

by:mrsmileyns
ID: 10855413
figured this out with Dells help - apprantly what I thought was a SCSI channel for the tape drive was really only a SCSI channel for a RAID array - bought a new Apaptec PCI SCSI card - works OK now - thanks
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