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Tapeware not restoring

cdowd
cdowd asked
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Medium Priority
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Last Modified: 2010-04-03
Hi,

I have great difficulty with my Tapeware back-up connected to a NT server. The software is Tapeware and the hardware is Hp Dat drive using the DDS tapes.

About two weeks ago everything was restoring fine and now its not. Instead when I run a restore the software is continually running and scanning. Everything seems fine, its making the right noises and seems to be doing something but after 6 hours it is still running and scanning and not restoring the file. I repeated the same procedure the next day and the same thing is happening.

Is there anything I can change/check to see 1 is there info on the tape and 2 to get it working correctly.

Please advise,
Cathy.
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CERTIFIED EXPERT
Top Expert 2007

Commented:
1) Have you contacted the Vendor ?

2) If you can not get support, look for a different backup program. Veritas, and others are good vendors.
What good is it if you can not restore data ?

3) What has changed recently ?

4) What do the los say ?

5) how old are the tapes ?

I hope this helps !

CERTIFIED EXPERT
Top Expert 2007
Commented:
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