(Outlook 2000) I have a customer who is trying to file 'sent to' messages automatically but experiences a peculiar problem when creating a rule.
The Organise button is clicked while the list of sent mail is displayed. A sample email addressed to the selected person is clicked.
The Create rule option is followed - Sent To is selected from the drop-down and this reveals the correct 'sent to' address in the textbox. The required folder is selected from the next drop down and 'Create Rule' is clicked,
Now the problems start.
First message says that the selected name is not recognised - do you want to create a new contact (this message is wrong - the person does exist in Contacts). (If you say no you can't go any further).
If this is confirmed, the view switches to Contacts entry with the name and email filled in but accompanied by an error message saying the person is already set up 'do you want to replace that entry?'.
So one bit of Outlook says the name doesn't exist and another part says it does.
Anyone seen this? Any solution? Anything to try?