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Upgraded from Outlook Express to Outlook 2003

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Last Modified: 2010-04-08
Hi!

We recently upgraded from Outlook Express to Outlook 2003. Now whenever we receive an email. The windows installer window shows up for a few seconds and I hear the CD Drive being accessed. There is nothing in the CD drive.

Is there a way to fix this?
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Commented:
Hello,

What you can do is install the Outlook 2003 version and do a custom install. When you reatch the screen where you can select what to install, install everthing on the local drive. Normally the driv e spinning means that Outlook 2003 is missing something

Author

Commented:
Hi!

Will this damage our existing emails?

Thank you in advance.

Commented:
No, the only thing that will happen is that the software is updates. If you don't trust it, copy the *.pst file to another HD to put the mails safe...

You can also export the *.pst file (isn't necesarry) to another HD. But this is already on the Exchange server, so you don not have to back-it up...

Commented:
I believe you need to take a different route first.  Do a spyware and virus scan to verify that you don't have one of these causing the problem.

Virus scan http://security.symantec.com and http://housecall.antivirus.com
Spyware scan http://security.kolla.de and http://www.lavasoftusa.com

If you take the Outlook CD out does it ask for it?

Author

Commented:
Hi!

I checked and found no virus' nor spyware.

How do you reinstall Outlook 2003?

Thank you in advance.

Commented:
Start-Control Panel-Add/Remove-Office (or Outlook) 2003-Add or Change
This will allow you to install new features.
Commented:
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Author

Commented:
Hi!

I can find where Office nor Outlook 2003 is listed on the windows components browse.

Could it be somewhere else?

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