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Upgraded from Outlook Express to Outlook 2003

Posted on 2004-04-05
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Last Modified: 2010-04-08
Hi!

We recently upgraded from Outlook Express to Outlook 2003. Now whenever we receive an email. The windows installer window shows up for a few seconds and I hear the CD Drive being accessed. There is nothing in the CD drive.

Is there a way to fix this?
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Question by:TrueBlue
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9 Comments
 
LVL 23

Expert Comment

by:rhandels
ID: 10759852
Hello,

What you can do is install the Outlook 2003 version and do a custom install. When you reatch the screen where you can select what to install, install everthing on the local drive. Normally the driv e spinning means that Outlook 2003 is missing something
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Author Comment

by:TrueBlue
ID: 10759968
Hi!

Will this damage our existing emails?

Thank you in advance.
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LVL 23

Expert Comment

by:rhandels
ID: 10760024
No, the only thing that will happen is that the software is updates. If you don't trust it, copy the *.pst file to another HD to put the mails safe...

You can also export the *.pst file (isn't necesarry) to another HD. But this is already on the Exchange server, so you don not have to back-it up...
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LVL 23

Expert Comment

by:slink9
ID: 10761699
I believe you need to take a different route first.  Do a spyware and virus scan to verify that you don't have one of these causing the problem.

Virus scan http://security.symantec.com and http://housecall.antivirus.com
Spyware scan http://security.kolla.de and http://www.lavasoftusa.com

If you take the Outlook CD out does it ask for it?
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Author Comment

by:TrueBlue
ID: 10795132
Hi!

I checked and found no virus' nor spyware.

How do you reinstall Outlook 2003?

Thank you in advance.
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LVL 23

Expert Comment

by:slink9
ID: 10795343
Start-Control Panel-Add/Remove-Office (or Outlook) 2003-Add or Change
This will allow you to install new features.
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LVL 23

Assisted Solution

by:rhandels
rhandels earned 400 total points
ID: 10795873
If you didn't install the full version which i suggested in my first post, you only have to put in the cd if your cd rom player support autorun. Office 2003 will say that there is found an upgrade on the cd. And then, indeed, walk through the install and select full install.

And a full reïnstall of Office 2003?? I don't anybody but Billy himself ever got thisone working  ;)... It's Microsoft, so some dll's will be overwritten and also Office 2003 installs the Outlook Express and IE 6.0 SP1 pack. You'd have to deïnstall then also... A lot of work. You best option is to add components....
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Author Comment

by:TrueBlue
ID: 10796741
Hi!

I can find where Office nor Outlook 2003 is listed on the windows components browse.

Could it be somewhere else?

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LVL 23

Accepted Solution

by:
slink9 earned 400 total points
ID: 10796757
It won't be in Components.  It is the first selection up top - change or remove programs.
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