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XP will not accept my password in safe mode with complication.

Posted on 2004-04-05
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Last Modified: 2006-11-17
I was trying to get rid of a virus

1.  They told me to start up in safe mode and the safest way was to run msconfig and check boot in safe mode.

2.  When i booted in safe mode my password was not accepted.

3.  I tried booting from  XP installation disk that was given me (gateway).  I checked the repair XP installation option.  it copied files to my hard drive and rebooted.

4.  now I cannot even enter my name or password because the computer gives me a blue screen "setup is being restarted . . . "  , tries to boot in safe mode,  however all I get is a black screen with a little window "Windows XP Setup cannot run under Safemode.  Set up will restart now.

5.  Repeat step 4.

I need to get my computer back up and running so at least I can back up the past weeks data.

Help. . . I am in a spiral . . . spinning . . .  spinning . . . spinning . . .


So I signed up for your service . . . I hope you can help.

thanks.  

-matt.
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Question by:MSchedler
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LVL 49

Expert Comment

by:sunray_2003
ID: 10763084
May be there is an issue while you reinstalled .

Try this repair

Description of the Windows XP Recovery Console
http://support.microsoft.com/default.aspx?scid=KB;en-us;314058&

http://www.michaelstevenstech.com/XPrepairinstall.htm

http://www.webtree.ca/windowsxp/repair_xp.htm

How to Recover from a Corrupted Registry That Prevents Windows XP from Starting
http://support.microsoft.com/default.aspx?scid=kb;EN-US;307545

How to Perform an In-Place Upgrade (Reinstallation) of Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;315341

Resources for Troubleshooting Startup Problems in Windows XP
http://support.microsoft.com/?kbid=308041
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by:sunray_2003
ID: 10763088
Have you tried last known good configuration ? Try this when you reboot the machine , press F8 and you will get boot menu.

Select Last known good configuration in that and press Enter. Check if that would work
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Author Comment

by:MSchedler
ID: 10763164
I have tried to use the last know good cofiguration,  the system still trys to restart the setup.  

Which cannot run in safe mode.

Which is the problem I had in the first place.  

I believe the first step will be to quit the XP setup procedure.
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Expert Comment

by:KerryG
ID: 10763544
When you boot into safe mode, be sure and use the administrator account and password you supplied during the orginal installation of the system. That should work every time.
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LVL 21

Expert Comment

by:gemarti
ID: 10764362
>> I tried booting from  XP installation disk that was given me (gateway).  I checked the repair XP installation option.  it copied files to my hard drive and rebooted.


This looks like you may have put in a System Restore Disk which "Gateway" provides it's customers. If I'm not mistaken this is a disk that resets the system back to the factory default settings. I hate to think this is what has happened but you may have initiated a reinstallation of the OS as if it was a new system.

Do you remember seeing the system saying anything about formatting the hard drive?

There may still be a chance to recover any files from the HD if you didn't tell it to format the drive. It may have just copied the files needed for a reinstallation onto the system. If it didn't format the HD then you may be able to pull the HD out and get a friend to help you pull the data off the HD. Then go forward with the installation. Unfortunately you'll have to reinstall any software you had.
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Author Comment

by:MSchedler
ID: 10764632
Yes i did use the system restore disk

There are three options restore, repair and reload.  I did  not choose the reload operating system which reformats the disk.

  I used the repair option which did not format the disk.  The system copied files to the hard drive.  Then asked me to reboot the system.

I believe the first issue that needs to be solved is to cancel the XP set up program or at least let it continue.  As stated above the XP repair locks up because my computer is always using safe mode, even when i press F8 and use the option to start up windows normmaly.

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Expert Comment

by:gemarti
ID: 10764771
If you can boot into the recovery console you may be able to view the BOOT.INI file. I'm not sure how the repair installation works but it may have created a small boot partition with the installation files on it and modified the BOOT.INI file to look at that partition for boot instructions.

++++++++++++HOW TO BOOT TO THE RECOVERY CONSOLE+++++++++++++++++++++++++++

To start the computer and use the Recovery Console
From the Setup CD-ROM

Insert the Setup compact disc (CD) and restart the computer. If prompted, select any options required to boot from the CD.
When the text-based part of Setup begins, follow the prompts; choose the repair or recover option by pressing R.
If you have a dual-boot or multiple-boot system, choose the installation that you need to access from the Recovery Console.
When prompted, type the Administrator password.
At the system prompt, type Recovery Console commands; type help for a list of commands, or help commandname for help on a specific command.
To exit the Recovery Console and restart the computer, type exit.

If you have already installed the Recovery Console

During Startup, select Recovery Console from the startup options menu.
If you have a dual-boot or multiple-boot system, choose the installation that you need to access from the Recovery Console.
When prompted, type the Administrator password.
At the system prompt, type Recovery Console commands; type help for a list of commands, or help commandname for help on a specific command.
To exit the Recovery Console and restart the computer, type exit.

© 2003 Microsoft Corporation. All rights reserved
 
 

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Expert Comment

by:gemarti
ID: 10764778
If you sucessfully get into the recovery console then try the following:

ATTRIB -h BOOT.INI

TYPE BOOT.INI

Copy down what you see and then post it.

Reset the attributes of Boot.INI

ATTRIB +h BOOT.INI

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LVL 7

Expert Comment

by:Worked4me
ID: 10765592

Hey MSchedler,

  If you have some Windows XP boot disk boot up and try using
scanreg /fix.  
  Also this seems to answer your question on Canceling the Windows XP installation.
http://support.microsoft.com/default.aspx?scid=kb;EN-US;312569
They recommend starting Windows XP with Windows 98 bootdisk with
CD-ROM support.  If you need a Win 98 boot disk go to
www.bootdisk.com

Good Luck
0
 

Author Comment

by:MSchedler
ID: 10765612
[boot loader]
timeout=1
default=multi(0)disk(0)rdisk(0)partition(1)\WINNT
[operating systems]
multi(0)disk(0)rdisk(0)partition(1)\WINNT="Microsoft Windows XP Professional" /f
astdetect /safeboot:minimal

and I reset attibutes using attrib +h boot.ini.

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LVL 21

Expert Comment

by:gemarti
ID: 10766010
Looking at the Boot.INI information you posted it looks as if it wants to boot to safemode by default. Is this what you were saying when you stated that the system will only boot to safe mode?
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Author Comment

by:MSchedler
ID: 10766050
yes
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Author Comment

by:MSchedler
ID: 10766530
I feel like we are very close.  

1.  can i delete the /safeboot:minimal to get the machine out of the loop of constantly booting up in safe mode?

2.  If I do this the Repair of my operating system will continue.  I believe that a Repair vs. reinstall will not delete my data.  Is this correct?
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LVL 7

Expert Comment

by:Worked4me
ID: 10767313

Yes you can delete the /safeboot:minimal and you should be able to reboot
and start the repair with the PC booting into Normal mode.  

You may want to add the switch /BOOTLOG in it's place this will record information
about the boot process and store in a log file at C:\Windows\ntbtlogl.txt .

If everything boots ok then you can remove the switch so it doesn't keep logging
the boot process.

Good Luck
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LVL 21

Expert Comment

by:gemarti
ID: 10767813
Well that solves part of the problem, but don't you still have a problem of the system wanting to start installing the OS?
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