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Sunchronising Notes with SonyEricsson P900

Peter Loobuyck
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Medium Priority
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Last Modified: 2013-12-18
Hi,

we have a problem. A customer has a Sonyericsson P900, and he succeeds to synchronise everything, except his calendar. The application gives no error message, it is like it's reading an empty calendar.

Anyone has any experience with this, and knows how to solve this? Please let me know... Thx
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Commented:
You've asked this question in the wrong topic area. You'll have better success if you post this question in the Lotus Notes topic area:
https://www.experts-exchange.com/Applications/Email/Lotus_Notes

A complete list of topic areas is at https://www.experts-exchange.com/allTopics.jsp .

With your consent, I will move this question to the Lotus Notes topic area.
Alternatively, I can delete the question and refund your points so you can ask it in a different area.

Thanks!

CRAK
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Peter LoobuyckSystem Engineer
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Commented:
No problem, you do that.. better to have the right questions in the right place, huh?
Peter LoobuyckSystem Engineer
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Commented:
no problem, you do that, better to have the rigth questions in the right place huh?
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Commented:
And faster / better answers!
;-))

Moved from SmartSuite to Notes TA

CRAK
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Stan ReeserTechnology Strategist

Commented:
What are you using to sync it?
Peter LoobuyckSystem Engineer
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Commented:
it's the P900 software that was to go with the phone, PDA, whateveer it exactly is
Stan ReeserTechnology Strategist

Commented:
lol

well I am familliar with intellisync and Easy Sync pro.  

Without knowing what software it is this is a very difficult task.

Confirm which version of Notes client you are using

There should be a setting in the sync software for which database each function accesses... i.e Address Book  <> Notes Address Book.
Are you syncing mail?
Does the mail sync correctly?

The settings should be the same for Calendar as they are both in the same .nsf file.  

If you are not syncing mail then the problem could be syncing with a server based file.  the mail/calendar entries are located on the server, but there may also be a local replica.  It may be easier to sync with a local replica then the server.

What would help most though is to know what software you are using

Stan
Peter LoobuyckSystem Engineer
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Commented:
Well, it's the software from SonyEricsson itself we use. The notes version is 5.

Strange thing is that everything works except the calender. Notes, addressbook, ... everything synchronises, except the calendar. We already tried mapping, but still no luck. With the same settings, the sync goes perfect on a different machine... that's the weirdest part..
Stan ReeserTechnology Strategist

Commented:
yes but are you syncing mail?
Peter LoobuyckSystem Engineer
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Commented:
no, we don't snc mail, that's not what we want to do. should that be the problem??
Stan ReeserTechnology Strategist

Commented:
well see the mail is in the same db as the calendar.  how about to dos are you syncing them?
Peter LoobuyckSystem Engineer
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Commented:
yes, to dos are syncing w/o any problem, nor is there a problem with the addressbook or anything else. we try to sync everything except mail, and everything works except the calendar...
Stan ReeserTechnology Strategist

Commented:
well the reason I ask is that to dos are in the same file as mail and calendar... do it is able to see username.nsf

Is there a local copy?  check the settings for to do... it should be accessing the same data for the  calendar


hmmm same settings .... accessing the same calendar works from a different machine?
Stan ReeserTechnology Strategist

Commented:
ok well i need to get some sleep.  If it really does work on another computer try this.  unistall the sony software, rename the directory that it was using as it mostlikey created some .nsf or other files that allowed it to translate and you want to start clean.  
Next you can either reinstall the sony software or what I reccommend is that before you do that , that you also uninstall notes and rename any directories left behind by notes especially notes\data also rename names.nsf and notes.ini to something like bad900notes.ini bad900names.nsf.  
you don't want to delete anything however.  If you have the same user installed on another computer, grab the names.nsf and the notes.ini from that computer.

reinstall the notes client, after install replace the newly installed names.nsf and notes.ini with the ones from the other machine.  Now bring up the client and make sure everything works.  Now reinstall the sony software.  keep your fingers crossed!!!!
if all works then oyu can copy back any other files from the renamed notes\data into the new data directory.
catch u in about 4 hours ! lol

nite.

Stan
Try the database on domino server and not local

~Hemanth
Stan ReeserTechnology Strategist

Commented:
Any luck?
Peter LoobuyckSystem Engineer
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Commented:
nothing so far...
Stan ReeserTechnology Strategist

Commented:
did you do the reinstall?

Commented:
Is something going on at all? Or does the synchronization terminate immediately?

Do you have a lot of calendar entries? How much memory you have?

If seen issues where Sony Ericsson's PC Suite software failed on computers with 128 MB memory and a lot of calendar/mail entries in the initial transfer. In this case a transfer was going on for quite a long time before the task failed. Increasing the computers virtual memory solved the problem.

Anyway, according to your comment I think you have another problem.

Peter

Commented:
Replace the design of your mail file to use the standard R5 template.  Make sure no views have the "do not replace" set on.
Stan ReeserTechnology Strategist

Commented:
I don't think that the mail design template is the culprit since it syncs correctly on another computer with the same mail file according to the author.

I would try the pgloors virtual memory fix first.

The next step would be a clean reinstall like I described. I have had other sync products behave irregularly and doing a clean reinstall has solved the problem. It seems some at least create nsf files for pda maps and these can get "corrupted" for lack of a better term.
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FYI:
Another thread about this issue has been starting by a different member:
https://www.experts-exchange.com/Applications/Email/Lotus_Notes_Domino/Q_20957595.html
Peter LoobuyckSystem Engineer
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Commented:
I know that syncing on multiple pc's can be a problem, it shouldn't be for this one. And if so, i still coulnd't sync when the GSM was connected to that one pc.
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Peter LoobuyckSystem Engineer
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Commented:
iknow, seems i'll have to firgure it out myself.. thanx for your help anyway..
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So we've tried "SmartSuite" and "Notes/Domino" TA.

FYI: under TA "Wireless" (https://www.experts-exchange.com/Programming/Wireless_Programming/) there are subtopics "GSM" and "PDA". Have you tried there?
Best solution to synchronising calenadr entries between Lotus Notes/Domino and (expensive) P900 Sync ML is:

1)   Open calendar in Notes
2)   Open application in P900 - DO NOT place SE phone in cradle, switch on IR or Bluetooth
3)   Read entries and manually copy into SE Phone
4)   Reverse procedure to ensure entries in phone are in PC
5)   Wonder why you paid $900 for this ?
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