Solved

Problems opening a particular Excel File or Adobe PDF file in outlook

Posted on 2004-04-06
1
418 Views
Last Modified: 2010-04-08
For some reason we have one user who has a problem with the email that has an attachment.  He can't open or save the attachment.

There were a number of problems with his setup.  We reinstalled Office XP and installed SP3 which helped and I unchecked the option under the General Tab of Options "ignore other applications"  which helped as well.  We are in a Win2k SP4 environment

The problem only seems to be with 2 files.  He can launch the file outside of Outlook (either by double clicking the file in the folder or opening the file from within excel) but he can never add the file as an attachment nor open or save the file from within Outlook.

Oddly, changing the name of the file to anything but DAILY PL DISTRIBTION.XLS seems to resove the problem.  Even DAILY PL DISTRIBUTIO.XLS works.  I doesn't make sense

I also searched for that file in regedit and on the PC and deleted any reference to it.  The same thing happens to a Adobe attachment called WTI GET COUNT.PDF
0
Comment
Question by:bretthess
1 Comment
 
LVL 49

Accepted Solution

by:
sunray_2003 earned 250 total points
ID: 10773591
Check these

OL2002: You Cannot Open Attachments
http://support.microsoft.com/default.aspx?scid=KB;EN-US;Q290497&

http://www.slipstick.com/outlook/esecup/getexe.htm

OL2002: Recipient Cannot Open E-mail File Attachment; Error Message Describes It as 'Potentially Unsafe'
http://users.pandora.be/almighty/olxpunsafeattachment.htm

OL2002: Administrator Information About E-Mail Security Features
http://support.microsoft.com/?kbid=290499

Get Access to Blocked Attachments in Outlook
http://email.about.com/cs/outlooktips/qt/et101601.htm

http://support.microsoft.com/default.aspx?scid=kb;en-us;290852

http://www.slipstick.com/outlook/esecup.htm
0

Featured Post

What is SQL Server and how does it work?

The purpose of this paper is to provide you background on SQL Server. It’s your self-study guide for learning fundamentals. It includes both the history of SQL and its technical basics. Concepts and definitions will form the solid foundation of your future DBA expertise.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Large Outlook files lead to various unwanted errors and corruption issues. Furthermore, large outlook files can also make Outlook take longer to start-up, search, navigate, and shut-down. So, In this article, i will discuss a method to make your Out…
Many people use more than one email account and so it becomes difficult for them to manage them when they use separate accounts,  so, in this article, I have shared an easy way to add Other Mail Accounts in your Google Inbox. It helps to combine all…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question