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Re-enabling a disabled account - "you do not have permission to log on"

Posted on 2004-04-06
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Last Modified: 2008-02-01

Hi There,  

We have an exchange 2000 Server & are using Outlook 2000.


Basically we had a user leave last week & I was asked to disable their account and remove their name from the mailing list.  I did both of these through AD and all seemed well!!....Until another colleague decided that the account should be reactivated so that we could check to see if any work related emails where still coming through.

This is where my problem begins....  Usually I'd just reactivate the account change the password and log on as that person.  However when I try that approach with this particular account the following happens:


I can log onto the domain fine with the username and password but when I open Outlook 2000 fill in all the correct details (the username even underlines) I get "you do not have permission to log on".  

Ok so I've got administrator access! So I thought I'd go to 'Tools,'Services' double click on 'Exchange Server' then 'advanced' and add the mailbox that way. I then get the following message - 'Unable to display the folder. The Information store could not be opened'.  Now I know that it works as I've tried another random users account which was fine.

Is there some sort of replication that needs to happen first?  With Exchange 5.5 people suggest that the mail account has to point to the correct NT logon account.  I've looked in AD and all looks ok (Could be wrong though).


Any help would be greatly appreciated.


StalkS
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Question by:stalkerz
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OneHump earned 125 total points
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I would disconnect and reconnect the mailbox.  You might also want to try moving it to a different store.

Either of these two things could "kick" the problem into correcting itself.

OneHump
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by:OneHump
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Where are we at with this?

OneHump
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by:stalkerz
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Many Thanks OneHump you pointed me in the right direction!
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by:OneHump
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Pleasure is mine.  I'm glad it worked out for you.

OneHump
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