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NDR error #5.7.1

Jeff_Marshbanks
on
Medium Priority
1,450 Views
Last Modified: 2010-03-05
I have a question about the following error message.

You do not have permission to send to this recipient.  For
> assistance, contact your system administrator.
>             <XXXXXXXX.com #5.7.1>

The user/users can send and receive to any other address but this particular one.

Background: New 2k domain w/Exchange 2k. All user accounts were recreated and not migrated. Old 5.5 exchange was infested with netsky. 2k Exchange has anti-virus for exchange in place.

Thanks in advance.
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Commented:
Sure, Here is the entire message.

 -----Original Message-----
> From:       System Administrator  
> Sent:      Tuesday, April 06, 2004 11:11 AM
> To:      Saddlebrook@carolina.rr.com
> Subject:      Undeliverable: Test from Penny Stewart

> Your message did not reach some or all of the intended recipients.

>       Subject:      Test from Penny Stewart
>       Sent:      4/6/2004 11:11 AM

> The following recipient(s) could not be reached:

>       Saddlebrook@carolina.rr.com on 4/6/2004 11:11 AM
>             You do not have permission to send to this recipient.  For
> assistance, contact your system administrator.
>             <wescosigns.com #5.7.1>

The carolina.rr.com domain is the only address that seems to be giving all users problems and all receive the same error message.

Jeff

Commented:
I wouldnt even know where to start with that domain.  It's an absolute mess.  First, check this link and you'll see their mess:

http://www.dnsreport.com/tools/dnsreport.ch?domain=carolina.rr.com

Second, I tested connectivity to most of their MXs and they are VERY slow to respond if at all.  The servers I was able to connect to did take email from saddlebrook@carolina.rr.com, but I'm pretty sure that they have a system problem on the way to that recipient's server.

There is nothing you can do about this other than call the recipient and let them know they have a problem.  That person can then pressure the ISP.
 
You may also want to try a few tests from yahoo or hotmail.  Some may work and some may fail; that's why you want to test more than once.

OneHump

Author

Commented:
Hi folks,
      Just wanted to Thank all the folks who commented. All answers were GREAT!!!!! Thanks for being there.

Jeff

Commented:
Always a pleasure.  I hope our answers helped.

OneHump
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