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Contact Folder Won't Display is Outlook 2003 Mail

jseverson
jseverson asked
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Medium Priority
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Last Modified: 2010-04-08
I have Outlook 2000 on an old PC and Outlook 2003 on my new laptop.  I transferred the pst files to my new laptop.  Everything seems OK on Outlook 2003 except  that:

0. I can view the six contact folders and data for the contacts in the contacts areas of Outlook 2003.

1.  I can't get the contacts folder data to display in the mail folders area of Outlook 2003.   The exising folders will  not diaplay.

2.  I tried creating a new contact folder and then saving the contact data to the mail folder area, the folder appears but  the data still will not display in the mail folders area.

3.  When I  try address a new E mail message, I am only able to select one contact list, and it is not the one I wish to use.

My goal is to be able to see the contact folders in mail, and to be able to select any of the 6 contact folders for purposes of sending E mail.

Thanks!
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Karen FalandaysTraining Specialist
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Commented:
Hi jseverson, When you say you can't get the folders to appear in the mail folders, do you mean you are unable to select from them when you click the address book or the TO button?

If so, right mouse click on each contact folder and choose properties/ Outlook Address Book/ and click to select use view as OL address book

Does this help?
Karen

Author

Commented:
Karen,

That solved most of my problem.  I am not able to use the desired contact list to address E mails.

I expected to see the contact folders in the "Mail Folder" section of Outlook 2003, since they appeared there in Outlook 2000.

Should I expect to see them, and if I don't, what should I try?

Thanks much...get ready for a great grade!
Training Specialist
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Commented:
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Author

Commented:
Yes, I mean the Outlook Bard entitled "All Mail Folders" that appears on the left hand side.  I would like to see the contact folders here, but they don't appear.

You solved the other issue...I can now see the contact lists where I address mail and click the to button.

Thanks

Jeff
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Top Expert 2007

Commented:
Right-click the bar and click on Outlook Bar Shortcut
You should then be able to locate the contacts and highlight each one and click OK...
Karen FalandaysTraining Specialist
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Commented:
Jeff, if you right click each of your contact folders, there should be an option to "add to outlook bar". Will this solve the problem?
Karen

Author

Commented:
I have tried right-clickin all of the Outlook mail tool bars and I don't get an option to locate the contacts.  Are we talking about Outlook 2003?

I am stuck on this one!
Karen FalandaysTraining Specialist
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Commented:
OK, try this: View Folders. When you do this, do you see all of the contact lists? If so, right click each of these contact folders and choose "add to outlook bar"

Author

Commented:
If I click the view button on the mail toolbar, I don't have an option to view folders.

Jeff
Karen FalandaysTraining Specialist
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Commented:
No, I'm sorry. In the menu up top, (FIle, Edit, View..) Click View and then select "Folder List". If it is not visible, click the double down arrow at the bottom of the menu list to see the rest of the choices.

Author

Commented:
The View menu provides  the following options after I expand it:

Arrange By
Navigation Pane
Reading Pane
Auto Preview
Expand/Collapse Groups
Reminders Window
Refresh (Grayed out)
Toolbars
Status Bar

So I still don't see a Folder list.
There may be a submenu called "layout" under view or edit.  Go there and you should see folder list

Commented:
Type CTRL 6
or Alt G L Go -> Folder list
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