Solved

Outlook Process Still Running After Clicking Exit and Log Off

Posted on 2004-04-06
8
497 Views
Last Modified: 2008-07-14
Hi,
I have already updated the MS Office2k suite, the machine is running updated Service Pack for XP. Could someone tell me why one would get about 30 process registered for outlook even when the program is shut..and if so how to solve this issue.

Regards
KS
0
Comment
Question by:khurram_shah33
8 Comments
 
LVL 13

Accepted Solution

by:
mark-wa earned 125 total points
ID: 10770787
something is running in the background or with outlook that is not releasing each instance of outlook.exe.  Generally, this would be either a 3rd party addin or a program such as Symantec Winfax Pro that is causing the issue.

I suggest:

reboot your computer if there are any instances of Outlook stuck open.  Then, when your computer comes back up, go to start, run and type:   outlook /safe

hit ok, this will launch outlook in the default form with no customizations and no 3rd party addins running.  Do a send/receive (to make outlook run a process of some sort), then close outlook.  Press ctrl, alt, delete, is outlook.exe still running?  If not, then open outlook normally and go to tools, options, the other tab, advanced options, and check to see what's in the addin manager and what's in the comm addins.  Something in here is probably causing the problem.  Try unchecking things and testing.  Remember, you may have to end each outlook process in the task manager to fully test this, meaning after each change, make sure outlook.exe is not running before you open it again to test.

Hope that wasn't too confusing.  The other thing is I've seen Winfax Pro cause this.  If the above doesn't help, and you do have winfax installed, try uninstalling it, or just killing the process in this windows session.

Mark
0
 
LVL 17

Assisted Solution

by:Karen Falandays
Karen Falandays earned 125 total points
ID: 10770965
Hi KS< in addition to the great advice from Mark, I recommend checking the update once again. THe latest update for XP should be SP3, which came out last month.
Go to this link
http://support.microsoft.com/default.aspx?kbid=307841

Good luck
Karen
0
 
LVL 23

Expert Comment

by:slink9
ID: 10771321
Also check for viruses at http://housecall.antivirus.com and http://security.symantec.com
Check for spyware at http://security.kolla.de and http://lavasoftusa.com
Detect And Repair on Outlook may help.  It is on the Help menu.
0
Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

 

Expert Comment

by:markpcfixer
ID: 10771476
I'm having the same exact problem.  I have 2 add-ins, Matador spam filter and Incredimail plug-in for Outlook.  Do you happen to have one of these as well?  Could be the problem.  I'll let you know when I find out more.
0
 

Author Comment

by:khurram_shah33
ID: 10824510
All,

Thanks so much for all your input. So far I believe the program is running under control...Mark thanks for the help. I also updated the office suite to the current service pack...if you all haven't done it..try it. The application performance has increased considerably. thanks again.
0
 
LVL 23

Expert Comment

by:slink9
ID: 10828410
What was the solution?  What comment (or comments) will get accepted to close out the question?
0

Featured Post

Zoho SalesIQ

Hassle-free live chat software re-imagined for business growth. 2 users, always free.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Not sure what the best email signature size is? Are you worried about email signature image size? Follow this best practice guide.
MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

910 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

19 Experts available now in Live!

Get 1:1 Help Now