We help IT Professionals succeed at work.

Can't move items error

oneillj2000
oneillj2000 asked
on
984 Views
Last Modified: 2012-08-13
Whenever i use the 'find' or 'advanced find' window and try to move e-mails (individually or multiple) into a personal folder or another part of my mailbox i receive the "Can't move items error" message.  This was working a week ago and has now stopped.  

Any help appreciated.

Outlook 20002
SP2
Comment
Watch Question

Top Expert 2004

Commented:
Have you tried doing "detect and repair " going to help menu inside outlook 2002

Try opening outlook in safe mode and check if that would help (start --> run --> outlook/safe)

Try repairing the pst (http://www.slipstick.com/problems/scanpst.htm)

Check for virus and spyware in the system

If none of the above works out , try reinstalling office

Author

Commented:
Yep, I have tried all of those suggestions and unfortauntly none of them work, it is also the same problem online or offline and after a office re-install.
Top Expert 2004
Commented:
Unlock this solution and get a sample of our free trial.
(No credit card required)
UNLOCK SOLUTION

Author

Commented:
Hi Sunray,

Thanks for the advice, also now tried this and still no success... :-(
Karen FalandaysTraining Specialist
CERTIFIED EXPERT

Commented:
Hi Oneill,
sounds like 2 things: your personal folders may be approaching the limit, and you can and should upgrade to sp3, which became available on 3/9. To check your folder size, just go to tools, mailbox cleanup and click to se folder sizes. Even if you have deleted items, you may need to compact the pst or create a new one

Good luck
Karen

Author

Commented:
Hi Kfalandays,

I have checked the personal folders size and its is only 150mb so well within the limit and have run it through scanpst with no corruption.  SP3 could possibly be the answer but would prefer a more definate solution before trying this.. thanks :-)
Karen FalandaysTraining Specialist
CERTIFIED EXPERT
Commented:
Unlock this solution and get a sample of our free trial.
(No credit card required)
UNLOCK SOLUTION
Commented:
Unlock this solution and get a sample of our free trial.
(No credit card required)
UNLOCK SOLUTION
I had the exact same problem, and it turned to be the size of the personal folder size.
I went to personal folders properties and selected the "allow large files" checkbox.
Then it all started working again.
Unlock the solution to this question.
Thanks for using Experts Exchange.

Please provide your email to receive a sample view!

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.