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windows explorer will not open

Posted on 2004-04-07
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Last Modified: 2010-04-13
Applications work fine and I am able to navigate to files within applications. Trying to go to Windows explorer, My computer control panel, etc. goes right back to the desktop.
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Question by:jokach
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LVL 6

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rbkumaran earned 1000 total points
ID: 10776745
Try,

Click Start - Run, type SFC /SCANNOW and press enter.
Popin the CD when prompted and complete the wizard and  check if that helps.

Also, try to run a complete Viurs/Malware check on the system and eliminate all of those things from the computer.

For Malwares,

Ad-Aware: http://www.lavasoftusa.com/software/adaware

Spybot: http://www.safer-networking.org/

CWShredder: http://www.softpedia.com/public/cat/10/17/10-17-150.shtml


For online scan:

http://pcsupport.x-host.uni.cc/security/onlineav.html

This should help. Also, ensure Windows Update is run and system updated up to date.

Kumaran
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Expert Comment

by:onsitez
ID: 10778216

 Will the explorer open in safe mode and do you have a pci nic and broadband ?  If so start safe mode with networking. go on the internet go here then go half way down the page on the left side and click on online security check and antivirus scan.  do the online virus scan the other security check part is real good for testing your firewall after U get your pc fixed. BY the way I think if you have dial up that will work to get you on the internet and when you click on scan U have to accept all the symantec pop up boxes.

  http://securityresponse.symantec.com
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