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Kyocera Mita Printer "could not load resource dll error"

Posted on 2004-04-07
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Last Modified: 2013-12-23
I have few kyocera Mita (FS-9100DN) network printers. The print server is running windows 2000 server edition. One of my users when she tries to drag and drop one of the Mita printers to her printers folder she gets a "could not load resource dll" error. I have tried with all the Mita printers in my network but always gets this error. Other users can do it without any problems. All users are running windows 2000 pro. Even when I add the printer after repeatedly saying OK to the error, every document before printing successfully will give the same error couple of times. Please help.

This is really urgent for me. I will give 500 points.
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Question by:labtec123
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9 Comments
 
LVL 31

Expert Comment

by:Gareth Gudger
ID: 10782857
Does it specific what DLL is missing?

What operating system is this? Have you checked the Events Logs for any errors or warnings that relate to this?
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Author Comment

by:labtec123
ID: 10783795
No, it does not specify which dll is missing. The workstation is running windows pro. The event log does not give any specific information. I can add other network printers (HP 4050,8150 etc) without any error. The error occurs only when I try to add Mita printers. The pop up box says "Kyocera Mita printer error, could no load resource dll". I even tried to add the printers as local printers by creating tcp/ip ports and using the right drivers, still the same error.

-labtec
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LVL 31

Expert Comment

by:Gareth Gudger
ID: 10783961
It almost sounds like the drivers are not getting pulled down correctly. So you have already tried using the driver pretending it to be local and then adding the appropriate network port afterwards?
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Author Comment

by:labtec123
ID: 10784215
yes, I have tried adding the printer as a local printer by creating a tcp/ip port and  using the drivers which work for all other workstations. still the same error.
I guess I will rebuild the machine. This is really taking a lot of time and I still can't figure out which dll's are creating the problem.

-labtec
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LVL 31

Expert Comment

by:Gareth Gudger
ID: 10784240
Yes it might be easier just to do that.
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Author Comment

by:labtec123
ID: 10784267
thanks for your help.

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Netminder earned 0 total points
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PAQed, with points refunded (500)

Netminder
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Expert Comment

by:TheoGosselink1
ID: 21149211
We have the same error when users want to print from a specific programm.
When you click OK the printer prints the document.
If you don't click OK the printer queue will fill with new print jobs and the printer only continues when you click OK.
The printserver is part of our cluster.
I can't rebuild the server, is there an other sollution for this problem?

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