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How do I open a older OST file in Outlook 2003

sherpajj
sherpajj asked
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Last Modified: 2006-11-17
How do I open a older OST file in Outlook 2003

I am in a weird bind.

A friend is using OL2003 attached to an exchange 2003 server.

She was complaining about a message that her OST was out of date, but that Outlook was working anyway when she made the message go away.

The error message had been going on for 2 days, but she had noticed for much longer  that updates she was making to the shared contacts folder in the public folder were not filtering down to others in her company.

So I walked her through quitting outlook, moving the ost file to the trash, firing OL back up, having it create a new ost file, letting it redownload all the info on the server to the new OST.  I even had her check the send/receive groups to make sure all the folders were still checked, and they were.

Then outlook worked quite good, but she suddenly noticed that all her contact, calendar, and task updated for the last month were gone.  All her sent emails for that time were gone also.

She is kinda pissed at me now, and looking for me to restore her data.

My questions are:

#1 – I found a old OST file in the trash and made a backup of it.  How can I relink to an old OST to see if the info I need is in there?  This is OL2003 running on XP-SP1.

#2  - How could this have happened, or better yet, where could that info have gone?

# - If the stuff is there, then I suspect the retrieving the sent items will be easy, but I suspect the contact updates will be harder, especially the ones to the shared contacts file (which I know was part of her ost, since she sometime uses it when offline).

Help!

thanx in advnce

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