Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Hotmail retrieval error 0x800CCCF4 or 0x80042007

Posted on 2004-04-08
13
Medium Priority
?
11,119 Views
Last Modified: 2008-03-10
Dear all experts,

I'm using Outlook 6.0 on Windows XP to retrieve my hotmail messages. But I could never succeed and either of the below error messages are shown:

"Unable to poll for new messages on your HTTP server. Account: 'Hotmail', Server: 'http://services.msn.com/svcs/hotmail/httpmail.asp', Protocol: HTTPMail, Port: 0, Secure(SSL): No, Error Number: 0x800CCCF4"

"Header download for the 'Inbox' folder did not complete. Account: 'Hotmail', Server: 'http://services.msn.com/svcs/hotmail/httpmail.asp', Protocol: HTTPMail, Port: 0, Secure(SSL): No, Error Number: 0x80042007"

I have tried to search Microsoft Website but was not able to find any solution for this problem. Can anyone please advise? Really appreciate. Thank you.


Regards,
Haitang
0
Comment
Question by:haitang
  • 6
  • 4
13 Comments
 
LVL 49

Expert Comment

by:sunray_2003
ID: 10786459
check these


OLEXP: "Unknown Error" in Outlook Express When Accessing a Hotmail Account
http://support.microsoft.com/default.aspx?scid=kb;en-us;252518

Error Message When Retrieving E-mail Messages from Hotmail Account Using Outlook Express
http://support.microsoft.com/default.aspx?scid=kb;en-us;252520

OLEXP: Outlook Express Cannot Connect to Hotmail through Proxy Server
http://support.microsoft.com/default.aspx?scid=kb;EN-US;247335

ISA Server Configuration Options for Hotmail Access When You Use Outlook Express
http://support.microsoft.com/default.aspx?scid=kb;en-us;287921

OLEXP: "Unable to Poll for New Messages on Your HTTP Server" Error Message with Hotmail
http://support.microsoft.com/default.aspx?scid=http://support.microsoft.com:80/support/kb/articles/Q261/6/71.ASP&NoWebContent=1

OLEXP: Error Message: "Unable to Poll for New Messages" When You Use Hotmail with Outlook Express
http://support.microsoft.com/default.aspx?scid=http://support.microsoft.com:80/support/kb/articles/Q261/6/71.ASP&NoWebContent=1
0
 

Author Comment

by:haitang
ID: 10797545
Thanks a lot for your links, sunray. However, NONE of the above matched my problems.

In fact, I have searched for the error codes that I encountered in the Microsoft Support website before I posted my question here. I think I have mentioned that in the question earlier.

Thanks anyway.
0
 
LVL 49

Expert Comment

by:sunray_2003
ID: 10797791
For the second error try doing this

Try this, under Tools | Options | General, remove the check mark from "Send and receive messages at startup". Also try unchecking the option "Always connect ..." inside Tools | Accounts | (select your email account) | Properties | Connection

Source : http://ourworld.compuserve.com/homepages/iain_noble/imaperr.htm

For first one not sure if you had also seen this

OLEXP: Error Message: "Unable to Poll for New Messages" When You Use Hotmail with Outlook Express
http://support.microsoft.com/default.aspx?scid=http://support.microsoft.com:80/support/kb/articles/q259/1/33.ASP&NoWebContent=1
0
Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

 

Author Comment

by:haitang
ID: 10801218
Dear sunray,

I have followed your steps given for the 2nd error but it does not solved my problem.

I'm sorry that my question was not very clear. I am actually using Outlook Express 6.0. I have installed all the patches available for XP and IE. I'm connecting to a broadband (LAN), it was set to "automatically detect settings" and no proxy setting is required.

I double checked and found that the 2 errors encountered in fact have exactly the same message, except the error code is different.

"Unable to poll for new messages on your HTTP server. Account: 'Hotmail', Server: 'http://services.msn.com/svcs/hotmail/httpmail.asp', Protocol: HTTPMail, Port: 0, Secure(SSL): No, Error Number: 0x800CCCF4"

"Unable to poll for new messages on your HTTP server. Account: 'Hotmail', Server: 'http://services.msn.com/svcs/hotmail/httpmail.asp', Protocol: HTTPMail, Port: 0, Secure(SSL): No, Error Number: 0x80042007"


Dear other experts,

I sincerely apologise on the mistake in my question earlier. Please help.
0
 
LVL 49

Expert Comment

by:sunray_2003
ID: 10801241
A quick question.. Have you tried removing the hotmail account and recreating it back in OE ?

Temporarily disable any firewall or any anti-spam sofware that you might be running.

Did hotmail account on ur OE ever work or this issue started few days back ?

Make sure from hotmail support that your hotmail account doesnot have any issues ? May be you can create a dummy account in hotmail and try that account in OE to check that ..

Donot check that "automatically detect settings" if you just using a direct broadband connection. remove that check mark

0
 

Author Comment

by:haitang
ID: 10814845
Dear sunray,

I have followed all your suggestions above, but still cannot work. :(

>A quick question.. Have you tried removing the hotmail account and recreating it back in OE ? Done but same error.

>Temporarily disable any firewall or any anti-spam sofware that you might be running.
Done but same error.

Did hotmail account on ur OE ever work or this issue started few days back? I use OE in office on Win2K platform, and it works. I have this problem on my laptop at home, have changed 2 laptops so far, both running XP. In fact, the 1st laptop encountered the same error codes since the beginning, and there was once out of no reason, it suddenly successfully polled the messages to OE, but when I click reply or something, it gave me problems (can't really remember what exactly). I syn the accounts again and it gave me these error codes. So I deleted the account, and added the account again. After that, never succeeded.

>Make sure from hotmail support that your hotmail account doesnot have any issues ? May be you can create a dummy account in hotmail and try that account in OE to check that ..

I can access my hotmail by browser still. But i do prefer to use OE or Outlook as it allows me to browse the emails easier and faster. I created a dummy account in hotmail, also having same problem syn it to OE.

>Donot check that "automatically detect settings" if you just using a direct broadband connection. remove that check mark

Have unchecked the automatically detect settings. still have error.

I just updated the latest patch for IE last night... but still, doesn't work... >___<
0
 

Author Comment

by:haitang
ID: 11026209
Dear sunray,

I have given up on OE. Instead, I'm now using a light application (ePrompter) to retrieve my pop mails.

Really appreciate your helps.


Best Regards,
haitang
0
 

Author Comment

by:haitang
ID: 11026210
Dear sunray,

I have given up on OE. Instead, I'm now using a light application (ePrompter) to retrieve my pop mails.

Really appreciate your helps.


Best Regards,
haitang
0
 
LVL 49

Accepted Solution

by:
sunray_2003 earned 600 total points
ID: 11026214
Haitang,

hmm.. sorry could not solve your issue.. please close the question
All the best
0
 

Author Comment

by:haitang
ID: 11074291
Dear kfalandays,

Thank you for your volunteery. I don't think it's fair to just delete this question with no points refunded. As we did contributed to the question since it was posted, just that sadly speaking, there is no solution for this question up to day.

Maybe you would like to contribute?

By the way, I have given up on this problem. I have posted a question in Community Support for help in closing and refund.


Regards,
Haitang
0
 

Expert Comment

by:benkitzelman
ID: 21091465
To integrate hotmail with Outlook 2003 / 2007 download the Outlook Connector from:

http://www.microsoft.com/downloads/details.aspx?FamilyID=7aad7e6a-931e-438a-950c-5e9ea66322d4&displaylang=en
0

Featured Post

Hire Technology Freelancers with Gigs

Work with freelancers specializing in everything from database administration to programming, who have proven themselves as experts in their field. Hire the best, collaborate easily, pay securely, and get projects done right.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 trialware OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their Exchange server is no longer available or other critical issues with Exchange server or impo…
Are you looking for the options available for exporting EDB files to PST? You may be confused as they are different in different Exchange versions. Here, I will discuss some options available.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…

886 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question