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Computer completely freezes during Windows startup

curiousgeorgette
on
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Last Modified: 2010-04-13
First, I should mention that I just had a new power source installed.  Now when I start the computer, it completely freezes during Windows startup.  And my keyboard doesn't seem to work.  Could the tech guy not have connected something?  I'd like to fix this myself instead of spending more money.  Plus, I just like fixing things myself.  If you need more info, just let me know.  Thank you!!!
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Top Expert 2004

Commented:
Is this a laptop or desktop?

You sure the power supply matches the spec that the machine uses?

Author

Commented:
i'm not completely sure...  i just figured the tech guy knew what he was doing.  maybe i should re-post this in the hardware section?

Author

Commented:
oh, and it is a PC.  a friend put it together for me, but that friend is inaccessible.
Top Expert 2004

Commented:
It is not difficult or complicated at all to replace a power supply on a desktop. You said it freezes when Windows "Startup", means you can see the PC is actually booting up. The first thing I would try is the CPU cooling fan. If the fan power is connected to power supply unit directly (whereas some other fan is sucking power through motherboard), make sure the power cable is connected. Otherwise the CPU will overheated and freeze your pc.
Fatal_ExceptionSystems Engineer
Top Expert 2005

Commented:
At what part of the boot does it 'freeze'..??    What type of CPU are you using..  Intel or AMD..?

This could be the result of many things..  Hardware, Software, or even the power supply that was installed is faulty...   It could be that the tech pulled the RAM and then did not put it back in securely..  or that he pulled the video card and it was not replaced securely..  

Are you hearing any strange beeps from your system..??

FE
I wouldnt touch it,

If something has been installed incorrectly and ends up frying hardware as long as you havent touched it it should be the techs responsibility, whats more it shouldnt cost you more, the tech should finish the job you have already paid them to do.

Author

Commented:
ok, first, yes there are some prolonged beeps when the computer first turns on.  The CPU is Intel.  And it freezes during the *Windows* startup...  bios and all that seems to be fine, but I can't do anything with my keyboard to enter Setup...  that's why I think the keyboard isn't working.  I did try substituting another keyboard and plugging the keyboard into one of the USB ports, as well.

I'm starting to think the tech guy is gonna have to come back.  I just wanted to avoid dealing with him again.  Thanks everybody..  I'll let y'all know if anyone guessed the problem.  (points!)
Systems Engineer
Top Expert 2005
Commented:
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Fatal_ExceptionSystems Engineer
Top Expert 2005

Commented:
This question needs to be closed out, unless you have a reason to leave it open.  If you would, please accept one of the experts comments, or split the points if more than one expert helped you.  If you do not know how to do this, please go here for help:

How do I close a question?
https://www.experts-exchange.com/Community_Support/help.jsp#hi9

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Thanks,

FE
Fatal_ExceptionSystems Engineer
Top Expert 2005

Commented:
:)
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