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A REQUIRED INSTALLATION FILE SKU111.CAB COULD NOT BE FOUND

Posted on 2004-04-08
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Installing from full Retail Version of Microsoft Office 2003 Professional Edition.  Answered "yes" to check the internet for updates and delete installation files.  Installation files deleted from c:\ cache before this error came up.  Dialogue box asks you to insert the CD-Rom - it has been inserted yet Microsoft cannot find the file.  No file w/that name found on search including sub-folders.  No file found w/that name searching hard drive.  Waiting on hold with Microsoft Tech Support (20 min hold time).  Hoping there's a quicker answer out there.
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Question by:dgory
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Accepted Solution

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jjafferr earned 1500 total points
ID: 10786731
Hi dgory,

Try this link
http://www.talkroot.com/archive/topic/38752-1.html

I Hope this helps

jaffer
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Author Comment

by:dgory
ID: 10787534
Jaffer:

I did follow the link and while it dealt exclusively with Outlook 2003, it merited consideration.  We were only able to overcome the situation by sharing another CD-Rom drive and performing the installation from there.

Thanks for such a quick reply!
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by:jjafferr
ID: 10787637
dgory
you are welcome,
But if you think that my comment did not solve your problem OR help solving it,
then you can ask community support to refund you your points, no harm done.

jaffer
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Author Comment

by:dgory
ID: 10787657
Hi Jaffer!

No - I felt this would be a good link for someone with that problem - just maybe not everyone.  I appreciate the effort and time you took to help resolve it.  Plus - I'm a Premium Member and don't often have a chance to award points.  I felt it was a fair resolution.

:)
 
Deb

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by:jjafferr
ID: 10787680
thanks Deb
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by:jjafferr
ID: 10791084
Hi Deb
Could you please give a full explanation as to what you did and how it is resolved (like you said, this would be a good link for someone with that problem ).

thanks

jaffer
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Author Comment

by:dgory
ID: 10791161
Good morning!

The original error message posted was what Office issued after a full installation (not typical) and I had checked the box to get internet updates as well as to get rid of installation files.  With Microsoft tech support, Office was uninstalled (Control Panel, Add/Remove Programs).  During reinstall different and very random error messages were being received about various files being corrup - always cab files.  The media was cleaned with no improved performance.  I had purchased 2 copies of the full retail version of Microsoft Office Professional 2003 so we tried the media from the other box; again there was no change.  As I waited on hold for Microsoft Tech Support to come up with another strategy, I decided to try an approach on my own - it was based on the randomness of the file names being called as corrupt and the fact that changing the media produced no change.  I mapped a different computer's CD-Rom drive as shared and successfully installed the software from there.  This proved that the CD-Rom drive in the original computer was failing and needed to be replaced.
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by:jjafferr
ID: 10791208
Very interesting, never thought a CD-ROM would cause such a problem,
Thanks alot for your time and the full explaination.

jaffer
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by:jjafferr
ID: 10842182
Hi Deb,

To continue this comment,
I had to format our WinXp pc at home, it has a DVD-ROM and a DVD-RW,
Did the Format from setup, then started the windows installation,
I started to get these can't find files error messages, with different files at each reboot/format/install,
When I gave up, I took it to a repair shop, they told me that DVD drives cannot ALWAYS install WinXp properly,
they simply removed the IDE cable from 1 of the DVD's and hooked a CD-ROM and the process finish without error messages.

Very interesting hah.

jaffer
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Author Comment

by:dgory
ID: 10842239
Happy Friday, Jaffer!

See - computers still need humans after all!

Thanks for the info,
Deb
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Expert Comment

by:jjafferr
ID: 11021740
Hi Deb

Yet another story of missing stuff from winXp CD

http://www.experts-exchange.com/Databases/MS_Access/Q_20959549.html#11021072

I am posting the stuff here, so that they are accumelated in one place.

jaffer
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