Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

printer wizard will not show a usp port and will not correctly detect hp lj 1000 printer

Posted on 2004-04-08
7
954 Views
Last Modified: 2012-08-14
I experienced an error that referred to spoolsv.exe shutting down and since have lost all printers and cannot restore them. I am administrator.

When I unplug the usp cable and reconnect, the machine detects the printer but does not finish the install. The drivers for it are available.

When I try to manually install it I cannot get a usp port.
0
Comment
Question by:Earl_Kaplan
  • 3
  • 3
7 Comments
 
LVL 2

Expert Comment

by:The_Master_Chief
ID: 10786613
net start "spooler"
0
 

Author Comment

by:Earl_Kaplan
ID: 10788240
The spooler is started. The situation will survive any number of re-boots. I tried an MS knowledge base solution deleting some registry entries; no help at all; then restored the entries and no difference again. I ran sfc and nothing was found amiss there.

I cannot connect to a network printed either, but there I get an access denied error. I am trying to make the connection as administrator.
0
 
LVL 31

Expert Comment

by:Gareth Gudger
ID: 10789167
Can you check the event logs and tell us what the entire error message and event ID was? Probably will be in the system log.
0
Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.

 

Author Comment

by:Earl_Kaplan
ID: 10792657
Event logs show spooler being shut down at the start of the problem. No reason given. Problems started at that point. It looks like I need to re-install all printer drivers even thought they seem to be there.

A certificate could not be found. Connections that use the L2TP protocol over IPSec require the installation of a machine certificate, also known as a computer certificate. No L2TP calls will be accepted.

Printer WinFax (Photo Quality) failed to initialize because a suitable WinFax (Photo Quality) driver could not be found.

Printer Driver hp LaserJet 1000 for Windows NT x86 Version-3 was added or updated. Files:- IMFNT5.DLL, SDNT5UI.DLL, SDhp1000.SDD, SDhp1000.HLP, SDhp1000.DLL, SUhp1000.DLL, IMF32.DLL, IMFPRINT.DLL, QDPRINT.DLL, SD32.DLL, SDDM32.DLL, SDDMUI.DLL, SDIMF32.DLL, SR32.DLL, SDhp1000.UNZ, ZGDI32.DLL, ZJBIG.DLL, ZLANG.DLL, ZLMhp1.DLL, ZLM.DLL, ZPJL.DLL, ZSPOOL.DLL, ZTAG32.DLL, ZUNINST.EXE, SIhp1000.IMG, SDNTUM4.DLL.

Microsoft (R) Windows 2000 (R) 5.0 2195 Service Pack 4 Uniproc
0
 
LVL 31

Expert Comment

by:Gareth Gudger
ID: 10792701
What event ID did you get on the printer spooler - what number? Also and informational events right before it relating to it?

Let us know what happens when you reinstall them...if you have any more trouble.
0
 

Author Comment

by:Earl_Kaplan
ID: 10793443
The event ID originally received was 7031; this was followed by a 20192 Certificate not found. This happened three times and then I gave up and used another machine on the network to print what I needed.

The next day after deleting all printers I tried to add a printer, first the local - I got a event ID of 23 for all the printers but this was after I had deleted them so it is probably correct.

When I try to install the local USB attached LJ 1000 I get a Event ID 20 followed by a 2, followed by a 4. It never sees the USB Port and I cannot add it. The Device Manager shows the USB port and the USB Printer Functions.
0
 
LVL 31

Accepted Solution

by:
Gareth Gudger earned 400 total points
ID: 10793667
On the USB printer remove the software then disconnect the printer. Leave it disconnected and reinstall the entire software package and only reconnect when prompted. Think I have had this problem myself with that series of printer. Let us know if it works.
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

NTFS file system has been developed by Microsoft that is widely used by Windows NT operating system and its advanced versions. It is the mostly used over FAT file system as it provides superior features like reliability, security, storage, efficienc…
The Nano Server Image Builder helps you create a custom Nano Server image and bootable USB media with the aid of a graphical interface. Based on the inputs you provide, it generates images for deployment and creates reusable PowerShell scripts that …
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …
In a recent question (https://www.experts-exchange.com/questions/29004105/Run-AutoHotkey-script-directly-from-Notepad.html) here at Experts Exchange, a member asked how to run an AutoHotkey script (.AHK) directly from Notepad++ (aka NPP). This video…

839 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question