Windows Repair Cannot Detect HD

Posted on 2004-04-08
Medium Priority
Last Modified: 2010-04-13
I have a server that I am trying to perform a Windows repair on.  However, when I boot off the Windows installation disk, it fails to detect any hard drives.

Both hard drives are Promise 1X2 Mirror/RAID SCSI Disks.  I know it can't be a problem with the drives, because I can't boot regularly with no problems; I just cannot boot off the Windows CD.  

So where do I begin?
Question by:AngelicKnight
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LVL 31

Accepted Solution

Gareth Gudger earned 500 total points
ID: 10789162
When you first start the installation (right as the blue setup screen comes up) it asks to hit F6 to load third-party drivers. Hit F6 and load the manufacturers SCSI drivers from floppy. I have had to do this with many Promise RAID controllers. :)

Author Comment

ID: 10793650
I think I have the drivers, I had to hunt them up and download them onto a floppy.

However, now I'm having an odd problem.  I cannot boot from the Windows CD at all, because I'm not given the option to boot from the CD drive.  What's worse is I can't go into settings to adjust the system to boot from CD first.  I can hit "DEL" all day long during startup, but it's completely ignored.  As soon as it starts up, I get logo screen for the CPU, then it moves straigth into loading Windows, so I'm never given the option to go into setup.
LVL 31

Expert Comment

by:Gareth Gudger
ID: 10793674
Replaced the keyboard? Checked the keyboard is plugged in right - not in the mouse port.

Flioppy disk is not in yet is it?
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Author Comment

ID: 10793766
Right, all that is in check, and the floppy isnt' in yet.  The thing is I'm never prompted to hit "DEL" to go into setup; rather I see the logo then it jumps straight into starting Windows.  Very unusual.   I have the option at the end to press "F8" to start in safe mode, but that's the only option I'm ever prompted for.

I assumed perhaps that I just wasn't being prompted, but the option would still be there.  So as soon as I turned on the computer, I started hitting "DEL" from the beginning and throughout the startup.  Still nothing.
LVL 31

Expert Comment

by:Gareth Gudger
ID: 10793844
It might not be Delete....perhaps it is F2....F10....F1...F12....seen them all. :) Try F2 first.

Author Comment

ID: 10816421
Ok, that worked -- all the closer every step...But still not quite going all the way.  I identified my HD controller to be a Promise FastTrak100 TX2/TX4, then went to the Promise site and downloaded the most recent versions of both their TX2 and TX4 drivers for the FastTrak100.  I then unzipped them to a floppy, booted from the Windows CD, and went the F6 route.  It didn't work, however, and I received message saying that "txtsetup.oem" could not be found.

Any ideas by chance?
LVL 31

Expert Comment

by:Gareth Gudger
ID: 10816456
Make sure you are using the right drivers. I have used those controllers and tried several times till I found the one correct for the controller and the operating system.

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