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Can't see emails in outlook express 6 in or out box after renaming folders.dbx files

Posted on 2004-04-08
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Last Modified: 2010-04-08
I started having a problem sending emails in outlook 6.  I would get the following message
An unknown error has occurred. Protocol: SMTP, Port: 0, Secure(SSL): No, Error Number:
0x800C0131

Microsoft recommended renaming my folders.dbx file to folders.old.  I found 3 instances of folders.dbx and renamed them all to folders.old.  When I did so and went back to outlook express, nothing showed up in my in box or outbox.  I then renamed the folders.old to folders.dbx, went back to outlook but still no email shows up either.  Since this was the state that the files were in before, I'm not sure why things didn't appear.  

I need help ASAP.

Thanks
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Question by:DLPBA
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sunray_2003 earned 200 total points
ID: 10788319
May be this will help . open outlook express
go to tools --> options ---> Maintainence ---> store folder and check the path

go to that path and you should see all your inbox.dbx ,sent.dbx etc
Now check the size of those files and if you had many emails the size would show

Now I would guess you can reinstall OE and then import the emails back
Before reinstalling take  a backup of all those files

OLEXP: How to Manually Remove and Reinstall Outlook Express in Windows 2000
http://support.microsoft.com/default.aspx?scid=kb;en-us;263837

Now go the same path and replace the inbox and other dbx files with the backed up data,

Now open OE and check if emails are there . Now check if you still get that unknown error
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Author Comment

by:DLPBA
ID: 10950186
Hello,

Sorry for taking so long to repsond.  Your answer wasn't 100% but it got me on the right path, so I'll give you credit.  My biggest problem was I was relying on a friend to rename his files as indicated above.  I guess nontechs can't handle even the simplest of tasks.  Once I knew where the files were, I renamed the original files to .old and got back most of the messages.  The only problem was with the sent folder. Outlook was looking at the sent.dbx that had a 1 added to it.  Once I renamed the larger file to include the 1, outlook express saw the sent box just fine.  I then installed outlook on the machine and imported everything over.  Hopefully outlook will be more stable than outlook express.
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