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Uninstall AppleTalk and Logitech MouseWare

Posted on 2004-04-09
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Last Modified: 2012-05-04
Hi, I am trying to upgrade my Windows 2000 system to XP.  When I run the compatibility check on the XP disc it tells me that I need to uninstall the AppleTalk protocol and a Logitech MouseWare Driver before I can proceed.

How do I do this?

Thanks
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Question by:DevonportA1
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by:Gareth Gudger
ID: 10790911
You need to right click on My Network Places and click Properties.
Then right click on your network connection and click Properties.
Select AppleTalk and click Uninstall.

The Logitech Mouseware dirve can be uninstalled from Start ==> Settings ==> Control Panel ==> Add/Remove Programs.
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Author Comment

by:DevonportA1
ID: 10796106
Ok thanks,

Apple talk did not appear on My Network Places.  The PC is standalone and the only connection I have is to my ISP.  However I did find the AppleTalk protocol driver by right click My Computer ==> Properties ==> Hardware ==> Device Manager ==> View ==> Show hidden devices, then find it under "Non Plug and Play drivers".  Naturally I tried to right click and uninstall first.  That didn't work so I disabled it instead and now when I run the XP set up AppleTalk doesn't appear on the list of incompatability issues.

The next problem.....
The Logitech Mouseware drive does not appear under Add/Remove programs.  I have looked for it in Device Manager but can't see it there either.  How can I find this driver and remove it?

Thanks,

DevonportA1
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LVL 31

Expert Comment

by:Gareth Gudger
ID: 10797512
Is it listed in the program menu somehwere with an iuninstall option. To be perfectly honest I think you can go ahead and install XP without any problems.
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Author Comment

by:DevonportA1
ID: 10808186
I have tried to install XP regardless of these issues but the setUp program won't let me continue untill the mouse driver is uninstalled.

I have looked at Start ==> Programs and its not there either.  I have done a search of my whole machine for any files or folders with the names Logitech, MouseWare or iTouch and I come up with nothing.  The mouse in Add/Remove Programs (and also in Start - Programs) is a microsoft intellipoint, which I guess is the one that I am using to operate the machine with at the moment.  The machine is a laptop and has a finger pad too, don't know if this is an issue?

I can only assume that a Logitech driver is hiding on my machine somewhere.

Any other suggestions?

Thanks.
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Expert Comment

by:Gareth Gudger
ID: 10809011
Hmmm......check in Device Manager......

Try uninstalling the Intellipoint software as well...
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Author Comment

by:DevonportA1
ID: 10821752
I have tried uninstalling the Intellipoint but that hasn't made any difference.

What will the driver be called? if I knew this could I just delete it? Will it be a .drv or .vdx file?
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by:Gareth Gudger
ID: 10822017
What do you see under the mouse properties in Device Manager? Does it say logitech mouse or anything? Also you could check the Startup.... Sstart==>Run==?MSCONFIG==>Startup tab and look for anythginf logitech starting up. Uncheck it, reboot and try again.
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Author Comment

by:DevonportA1
ID: 10836071
Ok, in the Device manager no mention of logitech anywhere.  It says "PS/2 Compatible Mouse" Manufacturer: Microsoft, Driver Provider: Microsoft.  The two files which comprise the driver (I guess) are C:\WINNT\system32\DRIVERS\i8042prt.sys and C:\WINNT\system32\DRIVERS\mouclass.sys

I looked at MSCONFIG and no mention of Logitech at startup.

I should also mention that my machine has Windows 98 installed and I wondered if the Logitech drivers were allocated to the Win98 portion.  I couldn't find anything there either but maybe I'm looking in the wrong place for Win98?

Would be grateful for anymore  ideas?
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Accepted Solution

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Gareth Gudger earned 500 total points
ID: 10836327
I found an article on logitechs website that recommend you go back to
Sstart==>Run==?MSCONFIG

And on the main page uncheck everything, then exit and restart when prompted. Then try and install XP. They claim that should work.

If not you might be forced to back up your data and install XP fresh. An install from fresh typically gives you better end results anyway.
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Author Comment

by:DevonportA1
ID: 10852882
Thanks very much for all your help diggisaur, this now works
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