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Having trouble downloading Norton Antivirus 2004

I recently purchased the Norton Antivirus 2004 from Symantec.I have tried to open the file, and use it to examine my computer for bugs, but the pop-up window disappears after a few seconds. I was wondering if I was doing something wrong, or if there is some problem I am not aware of.

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Gareth Gudger

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SOLUTION

sunray_2003

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BiggerAl

ASKER

This all started when I discovered I had the "Blaster" virus, and was trying to download some security updates and "patches" from Microsoft, with little success. The pop-up windows kept disappearing on me. I guess I ran out of patience, and so bought the Norton '04, and it got rid of the virus, but I haven't been able to do anything else with it since. I think I got it downloaded OK, but I am not sure if it is installed properly. There is a shortcut icon on my desktop, and another icon on the "Google" search bar, but the pop-up windows on both of them will not stay open.
I tried sunray 2003's link, and was able to do a security search, but was unable to complete a virus scan. It said I needed Internet Explorer 5 or better, which is strange, because I have Internet Explorer 6.

sunray_2003

Have you tried repairing or reinstall IE 6 ? That should help you for the virus scan cos something might be corrupted with IE 6,norton doesnot like

Also be sure to turn off firewall and any pop-up blocker before doing this

BiggerAl

ASKER

I tried it again after I turned off the firewall and pop-up blocker, but still no joy.

sunray_2003

So now your IE works fine with all websites

what is the status on your Anti virus ? Have you tried removing the Anti-virus and reinstalling it back ( i am still not sure if you had got the setup file)

Only the virus scan from norton's website doesnot work , is it ?

Gareth Gudger

If you turn off the popup blocker can you open up Norton's....see popup blockers do some weird stuff.

BiggerAl

ASKER

Yes, my IE works fine.
The Anti Virus is still "misbehaving."
I am not sure how I would go about removing and then re-installing it. Could you give me some instruction, please?
It was the virus scan from Norton's website that refused to work, despite my attempts to satisfy its requirements.
I think I turned off the pop-up blocker OK. It is not on the toolbar anymore, and the box is still unchecked. Is there any other place it might be hiding?

BiggerAl

ASKER

I guess I sort of abandoned this one for a while. I was able to download the program after I had solved another problem (System Restore). So I came back and decided to split the points. It's nice to have stuff settled, eh?