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Visual C++ Runtime Library Error

Posted on 2004-04-09
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Last Modified: 2012-06-27
The first time I open outlook after starting my computer or rebooting I get this message (Microsoft outlook actually opens first, then I get the message and when I click "ok" on the error message, outlook then closes itself):

"Microsoft Visual C++ Runtime Error

Runtime Error!

Program: C:\PROGRA~1\MICROS~4\Office10\OUTLOOK.EXE

abnormal program termination

ok?"
---------------------------------------------------------------------
Again, I click on the ok radio button and Outlook closes.  After this first time, when I open Outlook everything is fine.  It only happens the very first time after I start my computer of reboot.  It's a puzzle to me...
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Question by:byerington
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13 Comments
 
LVL 49

Expert Comment

by:sunray_2003
ID: 10793528
Try opening oulook in safe mode (start --> run ---> outlook /safe) and check if that would help ..

Then go inside outlook in normal mode and try doing "detect and repair" which will be present in the Help menu

If that also doesnot work try reinstalling office
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LVL 49

Expert Comment

by:sunray_2003
ID: 10793543
Check this

OL2002: "Microsoft Visual C++ Runtime Library" Error Message When You Open an HTML Message in Outlook 2002
http://support.microsoft.com/?kbid=325117

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Author Comment

by:byerington
ID: 10794666
I followed the link provided by sunray 2003:

"Check this

OL2002: "Microsoft Visual C++ Runtime Library" Error Message When You Open an HTML Message in Outlook 2002
http://support.microsoft.com/?kbid=325117"

It reads:

"SYMPTOMS
When you open an HTML message in Outlook 2002, you may receive the following error message:

Microsoft Visual C++ Runtime Library (Path to Outlook.exe) Abnormal Program Termination.
CAUSE
This behavior may occur if McAfee VirusScan is installed on your computer and the Exchange Scan add-in is turned on in Outlook 2002. Exchange Scan can cause a conflict with Outlook 2002.
RESOLUTION
To resolve this issue, turn off the Exchange Scan add-in in Outlook. To do this, follow these steps:
Start Outlook 2002.
On the Tools menu, click Options.
In the Options dialog box, select the Other tab, and then click Advanced Options.
In the Advanced Options dialog box, click Add-In Manager.
In the Add-In Manager dialog box, click to clear the Exchange Scan check box.
Click OK three times to close the dialog boxes."
-----------------------------------------------------------------------------------------
However, in my Outlook "Add-in Manager" I only have:
   Nelson Organizer Extensions (I was experiencing my problem prior to downloading this)
   Mail 3.0 Extensions
   Exchange Extensions Property Pages
In Com Add-Ins I had:
   Norton Anti-Spam Outlook Plugin
   (the path is through my symantics...)
   (Load Instructions are: "Load at Startup")

I really wondering if it isn't the recent installation of the Norton Anti-Spam that is causing this problem; it's installation seems to correspond with when the messages started showing up on my screen.  I intend to keep the Norton so again, I searching for a fix for this problem...




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LVL 49

Accepted Solution

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sunray_2003 earned 300 total points
ID: 10794830
byerington,

Have you tried disabling anything related to norton in your add-in manager and com add-ins and check if you still get any error ?
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Author Comment

by:byerington
ID: 10795771
I disabled the Norton Anti-Spam from the Com Add-Ins and it solved the problem.  I'm not sure of it's function but disabling it did not effect the functioning of any Norton Software (i.e. Anti-Spam).  Thanks...
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Expert Comment

by:barny84
ID: 11206538
How excatly do you disable Norton Anti-Spam from Com Add-Ins
What is the Com and what is Add-Ins
Thanks,
Barny84
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Expert Comment

by:hippychip
ID: 11430147
I have the same problem with a 2004 Dell Dimension with Office XP and Norton pre-installed.  Here's how to fix the error:

From within Outlook, select you Inbox (just to have something highlighted).  From the top menu items, select Tools > Options.  From the Options screen, click the far right tab labeled "Other".  Click the "Advanced Options".  From the Advanced Options screen, click the button at the bottom labled "COM Add-Ins...".  Click on the Norton Antispam Outlook Plugin and click "Remove".  OK our of everything.  Reboot just to be safe.
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Expert Comment

by:BiggsP
ID: 11444541
I just helped my neighbor upgrade to Norton Internet Security 2004 on his Windows 2000 Pro system.  

Outlook 2000 immediately started aborting with this same VC++ Library run-time error.

Tried turning of the Spam filter - no difference.

Tried to remove the COM add-in but it re-appears.

If I re-run OL2k immediately after it crashes and select the same profile, it will come up and work OK.

Anyone know how to blow the COM add-in away?
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Expert Comment

by:BiggsP
ID: 11444569
Seems the problem only happens with multiple OL profiles:

http://www.mcse.ms/archive134-2004-4-527828.html

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Expert Comment

by:hippychip
ID: 11451023
My prior entry did not actually fix it after all.  I had to completely uninstall Norton (with Internet Security) in order to get fully rid of the Anti Spam plug-in for Outlook.  Even unchecking the Norton Antispam Outlook Plugin within the COM Add Ins within Outlook would not take.  It would come back after closing and reopening Outlook.  So, I completely uninstalled all things Norton and rebooted.  Then, Outlook worked great.  I then installed ONLY Norton Antivirus 2004 (the antivirus only version, not the one with Internet Security etc.).  and Outlook still works great...even with multiple profiles.  Simply put, Norton Ant-Spam filtering does not work well with Outlook, especially if multiple people are using the computer (because therefore there are multiple profiles on the computer).

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Expert Comment

by:BiggsP
ID: 11462175
The solution of renaming msouplug.dll under \ProgramFiles\Common Files\Symantec Shared\Antispam  worked for all profiles.  It's just a little dirty.
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Expert Comment

by:nickbrash
ID: 11993627
BiggsP,
You're solution of 07/03/2004 seems to work well.  Thankyou.  I notice that once you change the filename the AntiSpam Toolbar no longer appears in Outlook.  Am I correct in assumming that the Norton Anti Spam paert of the Norton Internet Security package is completely disabled?  Also, are you aware of any other functionality that is lost?  
Thanks
NB
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Expert Comment

by:ITHELP-BOCS
ID: 14544624
You might find the information in the following Symantec artical useful:

http://service1.symantec.com/Support/nip.nsf/docid/2003111813570836

These instructions fixed the problem for me - I'm running Outlook 2003 and Norton Internet Security 2004 on WinXP Pro SP2.
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