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How Do You Handle Complaints About the Barrage of Virus-spawned E-mail?

Posted on 2004-04-09
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Last Modified: 2010-03-05
What is the simplest and most effective way to explain to someone that there is nothing that you can do about the couple of dozen e-mail messages that they get each day that are spawned by viruses on computers outside of the company? I mean the ones that use forged headers so that they look like it’s from a real person that they may or may not know?

I’m the company computer guy at a small business with about 50 employees. As such, I’m a jack of all trades and my expertise and time is stretched rather thin. So IF THERE IS SOMETHING that I can do on the Exchange server to help, I would appreciate that advice as well.

I'm running an Exchange 5.5 server with plans to upgrade soon to Exchange 2003.
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Question by:TerrellITC
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by:dstoker509
dstoker509 earned 250 total points
ID: 10793993
You cannot stop viruses from spoofing your domain.  You can educate users about email spoofing.  Here is a good article to show to people that complain.

http://www.lse.ac.uk/itservices/help/spamming&spoofing.htm
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by:TerrellITC
ID: 10794061
Thanks dstoker, looks like a good article. If only I can get the users to read it, especially the C-level...

So this thread doesn't go too off topic, the problem comes not from the spoofing of our domain, but the spoofing of other folks domains. Example: "I just got a message from JoeBlow@AOL.com and I've never heard of him before..."
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dstoker509 earned 250 total points
ID: 10794140
The best way to handle that is to tell people: "If you don't know the person that emailed you, then why would their email be of value to you?  If the subject line does not make sense or if the subject does not fit a stranger emailing you, then delete it."

This article may also help you: http://dispatch.mcafee.com/virus_tips.asp

Microsoft is really pushing hard to get companies to educate their users about viruses.  Almost all new security suggestions begin with "Educate your user community."

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