Link to home
Start Free TrialLog in
Avatar of KenHammett
KenHammett

asked on

https ssl certificate problem

Our domain www.ourdomain.com has a security certificate registered to www.ourdomain.com.  Many of our customers just type in https://ourdomain.com.  When that happens they get a security message and many customers fall off at that point.  Do we need to get a new security certificate that references just ourdomain.com or is the another work around?

Avatar of Joseph_Moore
Joseph_Moore

From my experience (getting SSL certs from carriers like Verisign), design the certs from the child domain. So, a SSL cert for http://www.ourdomain.com is DIFFERENT than a SSL cert for http://ourdomain.com
If the SSL cert is for http://www.ourdomain.com and you go to http://ourdomain.com, then you will get a SSL error. The cert is for http://www.ourdomain.com, and has that FQDN defined in it.
If you just go to http://ourdomain.com, then the SSL cert for http://www.ourdomain.com since that is, technically, a CHILD domain.

So, AFAIU, you need a SSL cert for https://www.ourdomain.com to avoid SSL cert errors.
ASKER CERTIFIED SOLUTION
Avatar of mikkelp
mikkelp
Flag of Denmark image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial