TerrellITC
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Backup Exec 9.1 Error when Trying to Backup Mailboxes
I'm trying to backup the mailboxes on an Exchange 5.5 Server that is on another server using Veritas Backup Exec 9.1.
When I'm creating the backup job and select the checkbox for Microsoft Exchange Mailboxes, I get the error:
Logon account "System Logon Account" failed to access "\\IMSNT1\Microsoft Exchange Mailboxes". Access is denied.
The "System Logon Account" is the domain administrator. In the Exchange Administorator, the domain administrator has "Service Account Admin" permissions. When I log in as the domain administrator, I'm able to access any user's mailbox through Outlook.
I get this error through other accounts that have access to user's mailboxes.
I'm trying to do a through "just in case" backup of the Exchange Server as I'm planning to upgrade it to 2003 this weekend. Unfortunatley, my timing is poor as last week I did a clean wipe and install on the working W2K with Backup Exec 8.6, upgrading it to W2K3 with Backup Exec 9.1.
When I'm creating the backup job and select the checkbox for Microsoft Exchange Mailboxes, I get the error:
Logon account "System Logon Account" failed to access "\\IMSNT1\Microsoft Exchange Mailboxes". Access is denied.
The "System Logon Account" is the domain administrator. In the Exchange Administorator, the domain administrator has "Service Account Admin" permissions. When I log in as the domain administrator, I'm able to access any user's mailbox through Outlook.
I get this error through other accounts that have access to user's mailboxes.
I'm trying to do a through "just in case" backup of the Exchange Server as I'm planning to upgrade it to 2003 this weekend. Unfortunatley, my timing is poor as last week I did a clean wipe and install on the working W2K with Backup Exec 8.6, upgrading it to W2K3 with Backup Exec 9.1.
SOLUTION
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Found this one that specifically relates to exchange 5.5 exmerge with some good cautions about what to expect after using exmerge to merge the files onto a new exchange 2k box if your main information store/restore doesn't work when you move it to the new box....not sure if the same considerations are still in place going from 5.5 to 2k3, maybe someone else can elaborate.
http://support.microsoft.com/default.aspx?scid=kb;en-us;327304
http://www.microsoft.com/downloads/details.aspx?FamilyId=429163EC-DCDF-47DC-96DA-1C12D67327D5&displaylang=en (latest exmerge client. Note This version of Mailbox Merge should only be run from Exchange Server 2003 or from computers with the Exchange 2003 administrative tools loaded. It can be run against Exchange 5.5, 2000, and 2003.)
cheers,
aquilius
http://support.microsoft.com/default.aspx?scid=kb;en-us;327304
http://www.microsoft.com/downloads/details.aspx?FamilyId=429163EC-DCDF-47DC-96DA-1C12D67327D5&displaylang=en (latest exmerge client. Note This version of Mailbox Merge should only be run from Exchange Server 2003 or from computers with the Exchange 2003 administrative tools loaded. It can be run against Exchange 5.5, 2000, and 2003.)
cheers,
aquilius
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SOLUTION
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ASKER
Ahmedbahgat,
One of the accounts I was trying to use was the domain administrator. Doesn't that account have service account permission at the organisation level?
To all,
Thanks all for all the input.
For the short term, I installed Backup Exec 8.6 in on the Exchange Server and used it to backup the mailboxes. The only thing I needed to do was setup a new mailbox with the Backup Exec Admin user having ownership.
When I get Exchange 2003 going on the new server with the new Backup Exec 9.1, I'll see if it's still a problem.
I'll give out the points in a couple of days after any last input from you experts.
One of the accounts I was trying to use was the domain administrator. Doesn't that account have service account permission at the organisation level?
To all,
Thanks all for all the input.
For the short term, I installed Backup Exec 8.6 in on the Exchange Server and used it to backup the mailboxes. The only thing I needed to do was setup a new mailbox with the Backup Exec Admin user having ownership.
When I get Exchange 2003 going on the new server with the new Backup Exec 9.1, I'll see if it's still a problem.
I'll give out the points in a couple of days after any last input from you experts.
SOLUTION
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No it does not mean that a domain admininstrator will have service account permission at the organisation level, unless you used this account as the exchange services account
i use backup exec 9.1, and the pre installtion notes will tell you exactly the rights you need for the exchange organistaion/site for the account you will use for Backup Exec
cheers
i use backup exec 9.1, and the pre installtion notes will tell you exactly the rights you need for the exchange organistaion/site for the account you will use for Backup Exec
cheers
ASKER
Ahmedbahgat,
You mean RTFM? :-)
You're right, after installing and configuring 8.6 a couple of times, I jumped right into installing and configuring 9.1 without going through the manual.
I've printed out the manual and I'm debating about spending $200 for the Veritas online class.
You mean RTFM? :-)
You're right, after installing and configuring 8.6 a couple of times, I jumped right into installing and configuring 9.1 without going through the manual.
I've printed out the manual and I'm debating about spending $200 for the Veritas online class.
that is exactly what I did, I printed 2 manuals, over 1500 pages, managed to have a quick look at it all and I use most of the Backup Exec modules, like IDR, Excvhange, Advanced File Option etc
I used the same account I used for Exchange "it is my account" and never had a problem, every day I receive the email confirmation that Exchange was backed up successfully
cheers
I used the same account I used for Exchange "it is my account" and never had a problem, every day I receive the email confirmation that Exchange was backed up successfully
cheers
By the way Backup Exec 9.1 have new features that only available for win 2k3
cheers
cheers
ASKER
Thanks all for the assistance.
I'm realizing a skipped a step that isaman07 pointed out--not having Outlook on the server.
I really should have RTFMed!!
I'm realizing a skipped a step that isaman07 pointed out--not having Outlook on the server.
I really should have RTFMed!!
http://support.microsoft.com/default.aspx?scid=kb;en-us;328741 (good one that I think applies to what you're looking for)
http://www.microsoft.com/exchange/techinfo/tips/BackupTip02.asp (how you can use exmerge to troubleshoot corrupt mailboxes)
cheers,
aquilius