Solved

Blank message bodies in Outlook Express 6

Posted on 2004-04-10
5
4,446 Views
Last Modified: 2012-05-04
I have a user whose outlook express messages recently started showing as blank.  This includes inbox, sent, etc.  The message body does not show in preview pane or when double clicked.  The message header (from, to, subject) does show up.  I can view message properties and view source to see the message body text, and I can forward the email to another user and see the body on the other machine with no problem.  

User has Outlook Expree 6 with latest updates and IE6 with latest updates, OS is XP prof sp1.

I have found a few similar questions here and on other sites, but have not yet found the solution.

Thanks for the help.
0
Comment
Question by:mdb1008
  • 3
5 Comments
 
LVL 49

Expert Comment

by:sunray_2003
ID: 10796881
Do you remember when it started ?

Have you done system restore and checked if it would help ?

You may want to try this

go to tools --> options ---> maintainence --> store folder and check the path
then go to that path and you should see all your *.dbx files.

Copy all those files to a different folder

Now go inside outlook express and remove messages

Now restart your outlook express. Going inside OE obviously there wont be any emails
now go the same path . paste the backed files to this path.
Close and open OE and check now if all emails are there

Check for virus and spyware in your system

Disable temporarily firewall and any anti-spam software and check if it would display the messages
0
 
LVL 49

Accepted Solution

by:
sunray_2003 earned 250 total points
ID: 10796893
0
 
LVL 1

Expert Comment

by:mlefler
ID: 10797051
Try creating a new identity. Here's how:

goto File-> Identities-> Add New Identity
and fill in the details (You might need your ISP's mail server names).
This will create a new folder file and account files and should fix any internal software problems.
Make note that this will not transfer your current settings/Messages/Address book and using the import tool might import the problem with it.

Good Luck!
0
 

Author Comment

by:mdb1008
ID: 10797086
FYI:

The link to the accepted solution offered several possibilities.  I tried the second one first (Go to: Start>Run>Type: regsvr32 inetcomm.dll), and it worked.

Thanks again.
0
 
LVL 49

Expert Comment

by:sunray_2003
ID: 10797090
mdb1008,

Great and thanks for the pts
0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Many people use more than one email account and so it becomes difficult for them to manage them when they use separate accounts,  so, in this article, I have shared an easy way to add Other Mail Accounts in your Google Inbox. It helps to combine all…
In this step by step procedure, you will come to know the details of creating an Outlook meeting in 2007, 2010, 2013 & 2016.
Viewers will learn how to maximize accessibility options in an Excel workbook for users with accessibility issues.
The viewer will learn how to simulate a series of sales calls dependent on a single skill level and learn how to simulate a series of sales calls dependent on two skill levels. Simulating Independent Sales Calls: Enter .75 into cell C2 – “skill leve…

791 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question