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Getting Through ME Setup Wizard after Re-install

Posted on 2004-04-10
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Last Modified: 2013-12-11
SHORT PROBLEM:
 I've re-installed Windows ME, and when I boot up I get this bluescreen message: "There is a problem with a system file. Windows may not be able to run correctly. You might be able to fix this problem with System Restore. If not, try reinstalling Windows..." Then there's this message:

VxD dynamic link call: NTKERN (01) + oooo331E to "MTRR     ",service 2.

I'm given the choice of hitting CANCEL or IGNORE. Cancel shuts it down, so for grins I hit IGNORE and my Windows ME Setup wizard shows up. It's the usual setup wizard, asks for my Name and Company Name, and has "Unknown" as the default. No matter what I type in, it doesn't work. I get:

MESSAGE SUO350
Setup cannot verify the end user license agreement. Then it shuts down.

IMPORTANT BACKGROUND:
Here's how it started: Yesterday I turned on my computer and, after windows loaded, I got my background screen with no icons, no toolbar, etc. I located the same problem here at Experts Exchange, and followed the recommendations. I downloaded a bootdisk and tried to re-install from CABS [c:\windows\options\cabs\setup.exe]. It worked until 65% completed, then I got this error message: SUWIN caused a General Protection Fault in module VERX.DLL at 0002:24 AE. Sometime after this (and after consulting Experts Exchange again!:)), I tried the scanreg /fix & reboot approach, and got "A required .DLL file, WINSPOOL.DRV not found. Error loading powrprof.dll. BACK to Expert Exchange, where I discovered a spate of similar problems, apparently related to Windows Media Player 9. So I re-booted with the bootdisk and entered a set of DOS commands that supposedly eliminated my WMP9 and reverted to WMP7. That worked, and I tried the re-install again, and IT WORKED. I was jubilant, until the problem described above.

I feel like all my information is back there somewhere, and I really don't want to do a factory re-install. But I've got some errors keeping me away, and I don't know how to beat the registry bug. HELP!!! And thanks>>>>>>>even though I'm frustrated, you guys have been great help already.
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Question by:NBDriggers
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LVL 29

Expert Comment

by:blue_zee
ID: 10797811

http://support.microsoft.com/?kbid=299264

Start your computer with a Windows Millennium Edition Startup disk. If you need to make a Startup disk, follow these steps:
Click Start, point to Settings, and then click Control Panel.
In Control Panel, double-click Add/Remove Programs.
On the Startup Disk tab, click Create Disk.

When the Microsoft Windows Millennium Edition Startup menu appears, click Start computer with CD-ROM support.

Insert the Microsoft Windows Millennium Edition CD-ROM into the CD-ROM drive or DVD-ROM drive.
NOTE: If you do not have a Microsoft Windows Millennium Edition CD-ROM, the cabinet files that are necessary for the following steps might be installed in the Windows\Options\CAB or Windows\Options\Install folders. If these files are on your computer, extract the files from the appropriate folder instead of the Win9x folder on your CD-ROM.

At a command prompt, type ext, press ENTER, and then follow the on-screen instructions to restore the Uhcd.sys file, the Usbhub.sys file, and the Usbd.sys file from the Win9x folder on the Microsoft Windows Millennium Edition CD-ROM to C:\Windows\System32\Drivers" (where C:\Windows is your Windows folder).

Zee
0
 

Author Comment

by:NBDriggers
ID: 10799795
I don't have access to Windows to even make a startup disk..I'm writing this from my Dell/WinXP. I have a bootdisk! Is there any way I can overcome these problems with the bootdisk...from DOS, or something? And how do I get Windows to "recognize" my setup information? Is that a problem or is it superfluous to the "real" problem inside?

The last paragraph posted above sounds promising, but I need to know how to get to that point without a startup CD. My WinME was factory-installed.

Bruce
0
 

Author Comment

by:NBDriggers
ID: 10800096
This may clarify my problem: I start the machine with the bootdisk, and choose which option? Do I choose (3) Start Computer without cd-rom support, or (4) Minimal boot? And then, when I get the prompt  "A:\>", is THAT when I type "ext"?? If so, what next? I don't get any "on screen instructions" to restore the "Uhcd.sys file, the Usbhub.sys file, and the Usbd.sys file from the Win9x folder". At least, none I can understand.

What I'm saying, I'm afraid, is that I need more detailed, step-by-step instructions on how to restore these files and how that's going to give me access to my Windows desktop.

Thanks for your help so far. It's been a learning experience. I sense I'm on the right track; please forgive my idiocy.

PS: As a last-ditch, I realize I can always "factory restore", and lose all my info. Would it not be better to simply upgrade to XP? Wouldn't that make the whole issue irrelevant, saving all my information and changing platforms? I'm not really prepared to do that at present, but it's a far superior option to losing all my information.
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LVL 29

Expert Comment

by:blue_zee
ID: 10800232

With CD-ROM support and it MUST be a WinME startup floppy.

Zee
0
 

Author Comment

by:NBDriggers
ID: 10800349
OKAY:

I put in the bootdisk (same as a WinME startup floppy?), and I chose "with CD-ROM support". The prompt comes up "A:\>", and I type in "ext". The Extract Command Line Helper comes up, and says "Please enter the path to the Windows CAB files", followed by another prompt, "(a:):". What now?

Winging it, I decided to type "Uhcd.sys" and ENTER. Up came "Please enter the names of the files you want to extract." Oh-oh, I think I already screwed up. Anyway, I type "Uhcd.sys" AGAIN. This time it says "Please choose the path to extract to (ENTER for current directory)". I guess that this is where I type in "C:\Windows\System32\Drivers". It verifies and asks "Is this okay?" I type Yes, but obviously I'm wrong. I get ERROR: cannot open file (Uhcd.sys) NULL.

How DO I extract the files Uhcd.sys, Usbhub.sys, and Usbd.sys?
0
 
LVL 29

Expert Comment

by:blue_zee
ID: 10801133

If you have the WinMe in the drive, the path should be:

D:\win9x\

if you don't have the cd, use this:

C:\Windows\Options\CAB

or

C:\Windows\Options\Install folders

The rest of the process it seems you're doing OK.

Good luck.

Zee
0
 

Author Comment

by:NBDriggers
ID: 10802502
Nothing seems to be doing any good. I've put every variety of response into the prompt after "ext", and everything comes back NULL.

Before giving up, is there anything I've "left out" that might be important? Remember, this problem started as a "freeze-up" on my desktop (wallpaper) after booting up. I had no toolbar or start menu, and control-alt-delete only netted me a blank screen.

I located the same problem here at Experts Exchange, and followed the recommendations. I downloaded a bootdisk and tried to re-install from CABS [c:\windows\options\cabs\setup.exe]. It worked until 65% completed, then I got this error message: SUWIN caused a General Protection Fault in module VERX.DLL at 0002:24 AE. Sometime after this (and after consulting Experts Exchange again!:)), I tried the scanreg /fix & reboot approach, and got "A required .DLL file, WINSPOOL.DRV not found. Error loading powrprof.dll. BACK to Expert Exchange, where I discovered a spate of similar problems, apparently related to Windows Media Player 9. So I re-booted with the bootdisk and entered a set of DOS commands that supposedly eliminated my WMP9 and reverted to WMP7. This time the re-install went fine, up to the point of my original query:

"There is a problem with a system file. Windows may not be able to run correctly. You might be able to fix this problem with System Restore. If not, try reinstalling Windows..." Then there's this message:  VxD dynamic link call: NTKERN (01) + oooo331E to "MTRR     ",service 2.

I'm given the choice of hitting CANCEL or IGNORE. Cancel shuts it down, so for grins I hit IGNORE and my Windows ME Setup wizard shows up. It's the usual setup wizard, asks for my Name and Company Name, and has "Unknown" as the default. No matter what I type in, it doesn't work. I get:

MESSAGE SUO350
Setup cannot verify the end user license agreement. Then it shuts down.

I have also, at one point, entered Program Manager and put my settings back to a few days previous. If that matters.

Thanks for all!!
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LVL 29

Expert Comment

by:blue_zee
ID: 10802635

The SUWin error is related, in most cases, to reinstalling WinME without uninstalling IE6 and WMP9.

From my own answer here: http://www.experts-exchange.com/Operating_Systems/WinME/Q_20925915.html#10643277

If you want to try the reinstall, do this from DOS:

Bootup with a startup disk and at the A:> prompt type (note the spaces):

REN C:\PROGRA~1\INTERN~1 OLDINT

Press enter. Then type:

REN C:\PROGRA~1\WINDOW~1 OLDWMP

Press enter. Then type:

REN C:\WINDOWS\SYSTEM\WMPLOC.DLL WMPLOC.OLD

Press enter.

If you manage all changes without errors, retry the install.

If not, please post back.

Good luck.

Zee


P.S.: the tilde (~) in DOS: Press ALT and type 0126.

0
 

Author Comment

by:NBDriggers
ID: 10803029
This might be a winner, and I'm about to re-install (again), but one warning: I screwed up on the first prompt, leaving out the "1" after "INTERN`1". It said "path not found". I went ahead and put in the other prompts, without incident. Then I checked my notes & discovered WHY the first prompt failed (I'd written it down wrong). So I went back and did it the right way---no "path not found" this time. But the REST of the prompts DID come back "path not found", of course because I'd already pooched them. So my question is--while my Compaq tries to reinstall WinME AGAIN, is: did I screw up the whole process by doing it "out of order"?

I guess I'll find out in about 20 minutes. But just in case it goes wrong you'll have this info to use against me:):)

Bruce
0
 

Author Comment

by:NBDriggers
ID: 10803173
Well, it didn't work.

After entering the REN prompts, I turned off the computer and rebooted with the bootdisk. I chose "with cd-rom support" and at the prompt entered

"C:\WINDOWS\OPTIONS\CABS\setup.exe".

I sat back and watched the entire presentation about how great Windows ME is until it was 100% Complete. It went back to the DOS screen and I turned the machine off again, removed the bootdisk, and rebooted. The setup continued, until:

"There is a problem with a system file. Windows may not be able to run correctly. You might be able to fix this problem with System Restore. If not, try reinstalling Windows..."

Next, the inevitable:

VxD dynamic link call: NTKERN (01) + oooo331E to "MTRR     ", service 2

In short, I'm back where I started.
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LVL 29

Expert Comment

by:blue_zee
ID: 10804117

Bruce,

Painful...

My thoughts:

1. Try the workaround again, hoping you can load Windows somehow and uninstall IE6. If this works, rename the file C:\WINDOWS\SYSTEM\WMPLOC.DLL to WMPLOC.OLD.
Retry the install.

2. Bootup with the startup floppy and try the renames from DOS as I posted above. Retry the install.

Zee
0
 

Author Comment

by:NBDriggers
ID: 10806022
Well, this is weird:

I booted up with the bootdisk, chose "start computer with cd-rom" and entered the three REN commands you gave me before. After each REN command, the system said: "duplicate file or already in use" (or something like that). I went ahead and finished and tried to start, but it would not read my F drive (cd-rom?) and gave me the dread ABORT RETRY FAIL. It's been awhile since I've seen that one. I'm trying a reinstall anyway, just because I have time before a response, but that's where I stand now. I'm going to assume the reinstall will fail, so go ahead and respond to this message so I'll know what to do. If the reinstall works, of course, I'll buy the next round of drinks:)

Bruce
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LVL 29

Expert Comment

by:blue_zee
ID: 10806179

Do you have data/work that is necessary?

I you do, slave that HDD in another PC and copy/backup what you need.

After that format and install from scratch.

If you don't need any data just go for the clean install ater formatting you HDD.

In any case, maybe I'll have one of those free drinks in a few minutes...
;))

Zee

0
 

Author Comment

by:NBDriggers
ID: 10806269
First, I'm not sure exactly what this means:

"slave that HDD in another PC and copy/backup what you need. After that format and install from scratch."

Does this mean there's a way to save my configuration and files, in another PC? My other PC is a Dell with XP loaded. XP's not even DOS, is it? Or am I just confused? Well, I KNOW I'm confused...

Anyway, FYI, the shutdown gave me an additional message this time. After the
"VxD dynamic link call: NTKERN (01) + oooo331E to "MTRR ", service 2"
 message, I get the usual choice of continuing or shutting down. I answered N (no), but instead of shutting down, I got this message:

"Invalid VxD dynamic link call to device number 4A, service 74. Your Windows configuration is invalid. Run the Windows setup program again to correct this problem. System halted."

So, if you think that makes any difference at all, tell me how to respond. If not, explain the "slave your HDD" message above so a moron like me can understand and we'll take it from there. And thanks, once again.

Bruce
0
 
LVL 29

Expert Comment

by:blue_zee
ID: 10806282

Well, meanwhile I managed to find a few more things about our problem:

It is caused by a corrupt "vmm32.vxd" file.

3 ways around this:

a) Rebuild the "vmm32.vxd" file. That is not easy and requires experienced user level:
http://www.infinisource.com/techfiles/vmm32.html

b) Rename the file and reinstall Windows (so that reinstall rebuilds it)
You can try it from DOS, and the command is:

REN C:\WINDOWS\SYSTEM\VMM32.VXD VMM32.XXX

After renaming, reinstall Windows.

c) Format HDD and reinstall Windows from scratch.

Not good news, I know.

My option is a clean reinstall.

Zee


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LVL 29

Expert Comment

by:blue_zee
ID: 10806361

The option to slave the drive is ONLY to save/backup any data or work you want to keep. Slaving means installing the HDD in another system that already has Windows. This system will bootup with it's native Windows and will read your HDD.

The reinstall on top usually saves the installed software, settings, etc., but the way I see it now from my latest research that may be a little difficult.

If that is important for you, try option b): renaming the "vmm32.vxd" file and reinstallng on top.

Good luck,

Zee
0
 

Author Comment

by:NBDriggers
ID: 10806668
Yeah, I pretty much laughed off the first option, it being a little beyond my capabilities.

I tried the second (renaming vmm32.vxd") and did the reinstall. It didn't work.

So, now I guess my best option is the "clean" reinstall, meaning that all my settings, files, and installed programs will be wiped out, right?

For the record, I have a 2-disk Compaq utility called QuickRestore which basically deletes all information and reformats the hard drive back to it's original "factory" condition (meaning: with all the useless programs I never used to begin with, like Works). This is relatively easy for a simpleton like me, and only slightly time consuming (except, of course, for reconfiguring all my lost programs, downloading all the updates, and re-copying all my database info from scratch...I said "relatively").

Would it be best, in the long run, for me to simply use the QuickRestore, or are there any compelling advantages to reinstalling from the DOS bootdisk instead?

And what about option (c) above, the third option? "The option to slave the drive is ONLY to save/backup any data or work you want to keep. Slaving means installing the HDD in another system that already has Windows. This system will bootup with it's native Windows and will read your HDD."

Sounds like the only option I have left. So, before using QuickRestore, I'd like you to reinforce or nix that decision and give me the step-by-step on the slave option. After this much headbanging, that would still be a sweet option.

I have blank cds and floppies, and this Dell with WinXP. What now, oh wise one? (remember: keep it simple!:):)

 
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LVL 29

Expert Comment

by:blue_zee
ID: 10806863

I'm glad you're keeping up in a good mood!!

(I probably wouldn't)
:))

Slaving your sick HDD will NOT save your software, configurations settings, etc.

It will allow you to save data, or any work that you were working on.

You must ask yourself, if there is any data that you really (REALLY!!) need in that HDD.

If you think so, take a look here:
http://homepage.ntlworld.com/r.m.scott/Compworks/hdd/hdd.html

Do post back with your thoughts.

Zee
0
 

Author Comment

by:NBDriggers
ID: 10807005
Well, that seems a little too complicated for my problem: my hard disk wasn't "full" by any means (72% free), just screwed up (thanks WMP9!!).
And there wasn't any "data" that wasn't already saved to a file; so there's not really any option of recovering my word docs or address book dbase, right? If I can, it "might" be worth it--but if not, why bother?

So: what about my last question?:
Would it be best, in the long run, for me to simply use the QuickRestore, or are there any compelling advantages to reinstalling from the DOS bootdisk instead?

That's probably going to be the answer.

One more question: if I bought an XP upgrade and installed it "over" the current system, would it extract and save my configuration? Or would it be unable to read my data?

Bruce
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Accepted Solution

by:
blue_zee earned 250 total points
ID: 10807111

If you slave the drive, you will be able to save your Word docs and address dbase.

After installing the HDD as slave in the working PC, you would just copy those files to a CD.

Again, if this data is really important for you, you should try this option (opening the PC's and transferring the HDD to the working PC, connect it and rebooting. That should do it).

Upgrading to XP wih an install on top is not recommended.

QuickRestore is the best option to restore your PC to a working state.

Zee
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