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Veritas Exchange Agent

Posted on 2004-04-10
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I have two servers one running exchange 5.5 the other running backup exec 8.0.  I have installed the remote agent on the exchange server and the exchange agent and the exchange administrator on the backup server.  Both machines are running the same exchange service pack. The problem is that I can not see the exchange information store in the selections for the exchange server.  I have looked at all of the documentation that veritas has and have come up empty handed.
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Question by:brennon
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by:rj-smith
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Have you installed a MAPI client, such as Outlook, on your Backup Server? If not, do so and make sure you can connect to a mailbox.

Presumably Exchange Admin works OK and you can expand the server and see drives on the Exchange Server from BackupExec?

Can you also confirm you are running SP4 on both the Exchange Server and that you've applied SP4 to the Exchange Admin tool on the Backup Server?

Hope that helps.
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by:brennon
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The exchange admin works fine, I can open it up and view all the mailboxes in the store.  From Backup exec I can see the server and all of the drives, it just doesn't display the Exchange information e.g. Information Store, Mailboxes, etc.  If I load exchange locally on the backup server I can see Information store just fine, but not on the remote server.  The remote server is running the Backup Exec Remote Agent service and all of the exchange services are running.
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by:rj-smith
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You didn't say if you installed a MAPI client on your backup server and if it works?
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by:brennon
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Yeah, I installed Outlook on the backup server and I can send and receive mail from it.  I also check the service pack levels and both the exchange server and the backup server are running SP4.  
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by:rj-smith
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Take a look at this article on Veritas.com...

http://seer.support.veritas.com/docs/248233.htm
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by:brennon
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I really wish it was that easy, I have gone over every single article on veritas.com already.  Let me recap how and what I setup and maybe you can see something I have done wrong.  On Server1 the backup server, I have Backup Exec 8.0 installed along with the Exchange agent for 2000, which is supposed to be backwards compatible.  I have also installed the Exchange Administrator SP4 from which I can view the information store.  Server2 the Exchange Server is running Exchange SP4 and the Backup Exec Agent.  At this point I dont even care about backing up individual mailboxes, I would be happy with just performing an online backup of the whole store.  The Backup Exec Server Service is using a login that has admin rights for the Exchange Site and Server.  Also, like I said before, when I load the exchange services on the backup server I can view the Information store on this machine with no problems.  I would be more than happy to try any suggestion you have.

Thanks
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rj-smith earned 125 total points
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I know you said that you've been through the articles on Veritas.com already, but it would appear that the most common reasons for this problem are normally down to one of the following:

1. License for Agent for Microsoft Exchange is not installed, or license is for MS Exchange v5.x and not Exchange 2000.

2. System Manager (Exchange 2000) and Microsoft Exchange 5.x Administrator (Exchange 5.x) is not installed on the Media server.

3. The Service Pack level (for Microsoft Exchange Server) is not same on the Media Server and the Exchange Server. If a service pack has been applied to the Exchange server, same service pack should be applied to the media server.

4. After creating a user defined share, with Restrict Anonymous Support Enabled, the Information store is not visible in the selections dialog. This is caused by the Restrict Anonymous key being set to a value of 2 on the Exchange Server. When the Restrict Anonymous Registry value is set to 2, the access token built for non-authenticated users does not include the Everyone group, and because of this, the access token no longer has access to those resources which grant permissions to the Everyone group. This could cause undesired behavior because many Windows 2000 services, as well as third-party programs, rely on Anonymous access capabilities to perform legitimate tasks.

If you are certain that you've covered all of these bases I would be tempted to re-install BackupExec and all agents/options. Also make sure you've got the latest build from Vertias.com for BENT and each agent.

Hope that helps.
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